Conversations

The Omnichannel Contact Center Solution for the Digital World

Cross-channel support for your customers on a single interface for your agents

Start Using Conversations*

* Limited access to select brands and customer service teams.
Certain features may not be available during closed beta.

Connect to your customers
through the most popular channels

We integrate and manage the latest messaging channels – including
SMS, Facebook Messenger, WhatsApp and Viber - into a single platform

For Your Customers
Convenient messaging options

Customers can choose the channel that matches the urgency
and sensitivity of their issue, while agents keep track of conversations.

65% of customers say that having their issues resolved in their chosen channels is the most important aspect of a good customer service experience.”

Source: American Express

Start using Conversations*

* Limited access to select brands and customer service teams.
Certain features may not be available during closed beta.

Want to build your contact center solution?

Accelerate time to production with ready to use APIs.
Customize contact center solution according to your needs.

How to use Conversations API

Be at the Decision Table as the Product is Refined

Start improving agent satisfaction and the customer support experience

Companies will be asked for their feedback and ideas as we refine the product.
During this time, agents can send and receive messages across channels for
reduced rates as well as access customer conversation history.

* Limited access to select brands and customer service teams.
Certain features may not be available during closed beta.