Conversations

Introducing Conversations:
a single, intuitive workspace that helps agents manage all customer conversations across any channel, with ease.

Request Early access*

*Limited access to select brands and customer service teams.
**Certain features may not be available during closed beta.

Your customer experience teams are the front-line heroes.

For Your Customers
Convenient Messaging Options

Provide best-in-class service by letting your customers interact with your
brand on the channel of their choice.

53% of customers say they are more likely to do business with a company they can connect with via a chat app, like WhatsApp or Facebook Messenger, for customer service.

Source: Facebook’s messaging study

 
Request Early access*

*Limited access to select brands and customer service teams.
**Certain features may not be available during closed beta.

Access to the most
popular channels at your fingertips

We take all the frustration out of having to integrate and manage the latest messaging channels -- including SMS,
Facebook Messenger, WhatsApp, and Viber -- within one, single platform.

For Your Team Leaders
Track, Analyze, and Refine

Track your customer activity and monitor your team’s performance with real-time
dashboard and reporting. Identify and address any bottlenecks or frequent
customer issues that drain service resources.