Switch channels without affecting conversations
Learn how to support customers combining two different channels without affecting agent performance and customer interaction.
Turn calls into messaging using Call Deflection
Notify your customer that they can chat with an agent via WhatsApp and reduce waiting time and number of calls.
Self-service support with Chatbots
Define, design, build, and deploy a chatbot with efficient transfer to a human agent when necessary to solve simple queries fast and support customers.
Real-time support during purchase
Use Live Chat to guide and support your customers throughout their entire journey.
Fast support for customer complaints
Access order information and manage inquiries directly from Conversations, and quickly resolve complaints while improving customer communication and experience.