Conversations features

Maximize team efficiency and ensure customers receive the best service available.  

Manage all interactions across every touchpoint while maintaining full conversation history and context.

Create message templates that enable agents to reply quickly with consistent information.

Build a knowledge base for your team to maintain a single source of information and prevent knowledge silos.

Create opportunities for agent collaboration and communication with internal assignment capability.

Enable your agents to provide the highest levels of support using just their mobile phone.

Remove repetitive tasks with simple workflow automation and create useful automated replies.

Improve agent productivity be letting chatbots provide instant responses to common queries.

Automate calls with IVR and enable agents to focus on high-value customer calls.

Enable effortless handover to agents from omnichannel marketing campaigns.

Having all your customer and derived data in a single customer data platform unlocks key insights and enables speedy issue resolution.

Provide agents with instant access to customer context from 3rd party systems when handling issues.

Use conversation forms to continuously enrich customer data after every interaction.

Track contact center efficiency, identify resource gaps, and track CSAT scores in real-time.

Improve contact center performance with granular reporting options on all key metrics.

Use logs and transcripts for better monitoring, training, and CX upgrades.