Revenue Boosting Telco CX Strategies

We surveyed telco customers worldwide to get actionable insights on their communication preferences.

If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention. 

It’s time to think about your omnichannel customer experience 

Source: Infobip Telco CX Survey

53%

of telco customer churn occurs because of poor customer service

60%

of customers are increasingly using digital channels for contacting their telco

46%

customers say personalized promotions could influence them to upgrade their existing service

Discover how you can boost your telco CX

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Product updates: Improved customer experience and added reliability with new Email Data Center, WebRTC SDK 2.0, and more integrations 

Check out new updates and features to help grow your business by reducing manual work for you and your customers.

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