Revenue Boosting Telco CX Strategies

We surveyed telco customers worldwide to get actionable insights on their communication preferences.

If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention.

It’s time to think about your omnichannel customer experience

Source: Infobip Telco CX Survey

53%

of telco customer churn occurs because of poor customer service

60%

of customers are increasingly using digital channels for contacting their telco

46%

customers say personalized promotions could influence them to upgrade their existing service

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