Revenue Boosting Telco CX Strategies

We surveyed telco customers worldwide to get actionable insights on their communication preferences. If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention. 

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We surveyed telco customers worldwide to get actionable insights on their communication preferences.

If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention. 

It’s time to think about your omnichannel customer experience 

Source: Infobip Telco CX Survey

53%

of telco customer churn occurs because of poor customer service

60%

of customers are increasingly using digital channels for contacting their telco

46%

customers say personalized promotions could influence them to upgrade their existing service

Discover how you can boost your telco CX

A smartphone mockup displays a WhatsApp chat with My Telco business account. The user sends "Hi." My Telco replies, "Hello there! How can I help you today?" with five reply buttons underneath: "Check my invoice," "Talk to an agent," "Subscription," "Returns," and "Technician scheduling." The background is dark blue with abstract orange, white, and light purple shapes for a modern, minimalistic design.

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