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We surveyed telco customers worldwide to get actionable insights on their communication preferences.
If you’re a telco looking to elevate your customer experience, download this eBook and unlock 100+ CX statistics to increase ARPU, NPS and retention.
Source: Infobip Telco CX Survey
53%
of telco customer churn occurs because of poor customer service
60%
of customers are increasingly using digital channels for contacting their telco
46%
customers say personalized promotions could influence them to upgrade their existing service
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