BE-terna, an innovative provider of digital technologies, cloud services, and tailored end-to-end business solutions, helps companies worldwide transform their business, empower people, and drive change while serving their customers.
BE-terna Dynamics 365 customers will now be able to engage with their clients on the channels they prefer. And they can achieve that by using a single platform for a true omnichannel experience through Infobip’s extensive channel portfolio, such as WhatsApp, Facebook Messenger, Viber, SMS, Email, RCS, Mobile App Messaging, and many more. Infobip’s infrastructure includes Security, Customer Onboarding, Customer Engagement, Customer Service, Customer Retention and Operational Efficiency solutions.
As a full-service provider, we specialize in driving digital transformation and optimizing business processes based on the Microsoft and Infor cloud platforms. We offer and combine best-in-class ERP, CRM, HRM, and data analytics to industry-specific and customer-centric solutions.
Our customers include global corporations and innovative midsized companies, who strive to gain competitive advantages by using modern, broad, and cloud-based business software applications.
BE-terna is a member of the Microsoft Dynamics prestigious club, ‘The Inner Circle’, which honors high-performing partners for their commitment to developing innovative solutions based on Microsoft technologies and represents the top 1% of Microsoft Dynamics partners worldwide. BE-terna has also been awarded the status of Microsoft gold partner, Qlik Elite Solution Provider, and Infor Gold Channel Partner multiple times.
When we talk about omnichannel support or marketing, there are five key benefits that B2C and B2B users can expect; Increases in revenue, improved customer support, greater customer satisfaction, increases in customer retention rates, and better marketing campaigns. With this collaboration between BE-terna and Infobip, we can now empower our customers to optimize communication channels to their fullest potential, to combine online, offline, and physical worlds, using a personalized customer experience that will increase the loyalty of their customers.Igor Tasić, Regional Director – Customer Engagement, BE-terna
Operating in: Global