OmniChat enables cross-channel support for customers, on a single interface for agents. Use WhatsApp and SMS with Jira Service Management and advance your customer relationships to meaningful, personalized and contextual messages – on the channels they prefer.
Engage with customers on their preferred communication channels by enhancing the customer experience through personalized and contextual communication with WhatsApp and SMS at every touchpoint of the customer journey.
REAL-TIME CUSTOMER ENGAGEMENT
Engage your customers in real time and answer their questions, resolve potential issues and learn more about your customers’ expectations in a relevant, timely and personal way.
EXCHANGE IMAGES VIA WHATSAPP
While support agents usually have the writing skills, nothing beats showing the customer what to do. Improve your resolution time with the world’s most used chat app.
For more information visit Atlassian Marketplace