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Add SMS and WhatsApp to Jira Service Management

OmniChat enables cross-channel support for customers, on a single interface for agents. Use WhatsApp and SMS with Jira Service Management and advance your customer relationships to meaningful, personalized and contextual messages – on the channels they prefer.

OMNICHANNEL COMMUNICATION

Engage with customers on their preferred communication channels by enhancing the customer experience through personalized and contextual communication with WhatsApp and SMS at every touchpoint of the customer journey.

REAL-TIME CUSTOMER ENGAGEMENT

Engage your customers in real time and answer their questions, resolve potential issues and learn more about your customers’ expectations in a relevant, timely and personal way.

EXCHANGE IMAGES VIA WHATSAPP

While support agents usually have the writing skills, nothing beats showing the customer what to do. Improve your resolution time with the world’s most used chat app.

For more information visit Atlassian Marketplace

Built by

venITure

An IT consultancy and software development company with HQ in Germany and offices in Croatia and Turkey, venITure provides qualified solutions across the entire Atlassian product portfolio for businesses of all sizes. Founded in 2016, venITure became one of Germany’s leading Atlassian Platinum & Enterprise Solution Partners.

Operating in: Global