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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Platforms Microsoft Dynamics 365

Communicate with users directly from Microsoft Dynamics

Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications

Send information via SMS or other channels to Customer or Employee automatically from Dynamics 365 system.

  1. In your Dynamics 365 create a new SMS Activity
  2. Choose New SMS Message and enter a new message. It’s important to add a mobile phone number
  3. After a few seconds, a receiver should get an SMS message
  • Create a workflow – workflow process can be triggered on-demand for any records. In properties, it has to be set up ‘entity’ and category ‘workflow’.
  • In the workflow create a record called ‘Text Message’ and change its status to ‘workflow’ so that MessageInSky is alerted to send it.
  • Set PropertiesIn ‘To’ field set the contact against which we are running the workflow/to whom the Text Message will be sent.
  • In ‘Message’ field set the content of the Text Message, including any personalization fields.
  • Once you have set up your text message, save and activate your workflow.
  • Workflow is automatically triggered via data change or manually started using “Run Workflow” action.
  • Receive SMS – contact will then receive the SMS with the personalizations pulled from their contact record fields.
  • Logged in CRM – The SMS sent to the contact is then logged in CRM as a closed activity record under the contact.

Built by

InSky Solutions

InSky Solutions' core business is the management of user relations and the user experience, i.e. CRM. Being a user-oriented company, as well as practicing the CRM Philosophy is our way of life, and the same applies to our users, and our users’ user.

Operating in: Europe