Alerts

Set up alerts for your SIMs to keep track on how devices are performing, and detect whether they are being used for foul play. Keep track of alerts in one dashboard where you can then take appropriate action.

To configure alerts, navigate to the Alerts tab.

Once alerts are enabled and set up according to your requirement, you will start receiving notifications via your set method of receipt (web interface / WI and email). You can view all alerts in Alert History.

Anomaly Detection

Anomaly detection works by tracking and analyzing historic data about the device and its usage, including if the device needs updates. The most common anomaly detection is when your SIM(s) data consumption is higher than usual, which can indicate the device requires attention, for example, may require firmware updates.

If the system detects that activity on a device is exceeding the averages of past activity, an alert is triggered, and you will receive a notification in the Things Dashboard under Alerts. If data limits are reached, you will receive the data limit alert, if you have this enabled.

Enable account anomaly alerts in the Alerts tab. Here, select the Account Anomalies alert and in the next window, enable this option using the toggle.

Note that anomaly detection will start analyzing data usage from the moment it is enabled. It will not track data usage for past activity while the alert was set to disabled.

Data Limits

Set up alerts to track data usage and be notified when you are going over your set amount. Note that you will only be notified when limits are being breached, SIMs will continue to transmit data. You will need to manually change SIM statuses where required.

The first step is to enable Data Usage alerts in the Alerts tab. Here, select the Data Usagealert. In this screen, you can set up as many Data Usage trackers as required for your SIMs.

You can include as few or as many SIMs as required in an alert. Use the selection options around data usage to set when alerts should be triggered. You can track data usage by X number of KB, MB or GB used.

Offline Devices

Make sure to keep an eye on your devices' online and offline statuses with offline notifications. This alert type notifies you when one of your devices has gone offline by sending out a notification to your preferred channel with IMEI information.

Offline notifications allow you in turn to notify a staff member, engineer, or owner to perform a reset on the device to get it back online. Devices that are in sleep mode are not considered to be offline as they are still connected to a network. You can send wake-up commands to devices in sleep mode.

Only SIMs with an active status will return offline notifications. Suspended and disabled SIMs will not be checked if they are offline.

Enable offline notifications in the Alerts tab. Set whether you would like to receive notifications via the web interface only or additionally via email too.

Fraud/ Theft Detections

Protect your SIMs from being used for fraudulent activities by enabling up fraud/theft alerts. IoT SIMs inserted in devices have a specific IMEI number which is matched with the device in which it sits.

By enabling fraud detection, Infobip regularly checks the IMEI number to make sure it is still the same and will trigger off an alert if not.

Enable fraud/theft alerts in the Alerts tab. Here, select the Theft Detection alert, and in the next window enable this option using the toggle.

Alert History

Alert history allows you to keep an eye of all of your alerts in one place. You can see alerts in Things> Analytics> Alerts.

Where you see that SIMs are triggering particular alerts, you can then take the required action, or even deactivate or suspend the SIM if an alert is recurring (e.g., exceeding data limits in the example below).