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Share Package Delivery Location

WhatsApp use case - Share Package Delivery Location high-level overview

For customers who work from 9 to 5 and are not home for their package delivery, or they just want to pick up their package at a convenient store, kiosk, or a gas station—you can send them a message and share the location their package had been delivered to.
This way, customers know exactly where their package had been dropped off and can pick it up when it’s convenient for them.
You can apply this use when your customer orders an item available to be delivered to the store location in their neighborhood from another branch store and you want to let them know where they can pick up their item.
This use case will show you how to send a message with a delivery location over API.

Process Workflow

WhatsApp use case - Share Package Delivery Location process workflow


Before you implement this use case and start using WhatsApp media message templates, the template needs to be approved by WhatsApp. Once your delivery location media message template is approved, you can reuse it and personalize it for each customer who is awaiting their package.

Use the additional placeholders to personalize your message.


To register your template, you must provide a template name, content, and language info. After that, Infobip sends the template over to WhatsApp for approval.

Define the media in the header, in this instance it’s the location, and enter the message content. 

Template name

Template header

Template body




Media - Location

Order number {{1}} has been delivered to the shipping address seen on the map. Thank you for shopping at Go2Shop ��


Steps over API

To send a delivery location notification to a specific customer using API, follow the steps described below.

1. Log in to the Infobip API Developer Hub.

2. Use your base URL (e.g., your personal base URL is https://{{BASE_URL}}.api.infobip.com/)


The personal BASE URL is a simple way to identify who sent the API request. This means we can identify the request through DNS and then find the optimal route for API requests.

3. Open Postman (or similar tool) and choose the POST method.

4. Replace endpoint with https://{{BASE_URL}}.api.infobip.com/omni/1/advanced

5. Add the Authorization header.

For example, Basic: Base64 encoded username and password.

Learn more about Security and Authorization methods on the Infobip API Developer Hub.

6. Copy the scenarioKey you previously created.

Learn more about Creating a scenario.

7. Specify the destination phoneNumber you wish to send the notification to.

Replace the templateName, latitude, longitude, placeholders, and language fields with registered ones (refer to the table above).   

           "mediaTemplateData": {
		"header": {
		  "latitude": 45.793337,
		"longitude": 15.946519
		"body": {
			"placeholders": ["51298783"]

Here's how the message will look like:

WhatsApp use case - Share Package Delivery Location message example


Apart from sharing the delivery location for items and packages, you can create entire digital customer journeys by sending out customers' e-receipts right after they make a purchase, share e-tickets, share boarding passes, and send invoices.

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