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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Connect with customers using Infobip solutions on Azure

The cloud computing platform for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.

Deliver a better customer experience with WhatsApp Business!

How to utilize WhatsApp Business?

1. Customer care

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to:

  • Provide quick, conversational support
  • Get instant feedback
  • Resolve issues in one-on-one conversations

2. Notifications

Collect opt-ins from your customers to deliver templated messages over WhatsApp. Once your customers are opted-in, you can send alerts and notifications in real time.

Use media message templates to create rich notifications that include downloadable documents, images, videos, or location sharing, so you can:

  • Share package delivery locations
  • Send e-receipts
  • Share e-tickets for events
  • Onboard customers with educational videos
  • Share downloadable boarding passes
  • Send real-time financial transaction alerts

3. Connect your WhatsApp sender with MS Bot Framework

Quickly connect with your customers and provide an always-on experience with Microsoft Bot Framework over the worlds most popular chat app – powered by Infobip.

You can read more about WhatsApp on MS Bot and how to use it here

Start testing today!

  1. Fill out the signup form on Microsoft AppSource.
  2. We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip’s web interface.
  3. After confirming your credentials, you’ll receive a confirmation email.
  4. Log in to the web interface and follow this guide to test WhatsApp. 
  5. Click on REQUEST SENDER to get your verified sender from WhatsApp!

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia

With Infobip, your customer engagement campaigns get the reach, relevance, and response they deserve

Know your customer

To craft a great message, you need a clear picture of your audience. With Moments, you’ll know who they are, how they’ve engaged with you in the past and what they are interested in now. It’s easy then to segment, create, and send. 

Plot a personalized journey

Time, channel, content, or context? All matter equally. Moments lets you tailor the journey for each customer, for that 1-on-1 personalized effect. You’ll turn new customers into repeat, loyal customers. Guaranteed.  

Automate on autopilot

High-performing marketing automation campaigns can now be designed in minutes. From real-time alerts to nurturing flows – react at the right time, with the right message, for the right stage of the customer journey.

Lots and lots and lots of channels

Bring some innovation to your marketing mix with interactive, mobile-friendly channels. Explore endless ways to creatively use Push, Email, Voice, SMS, RCS, and chat apps like WhatsApp, Viber and Messenger! On their own or together, or both.

Features

  • Campaign Creator
  • A/B Testing and AI Optimization
  • Templates and Message Builders
  • Cross-channel Orchestration
  • Unified Customer Profiles
  • Analytics and Reporting
  • Website and App Events Tracking
  • Integrations and Open API

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia

Transform your Contact Center into a competitive advantage with an array of channels

Centralize your communication

Engage and talk with your customers on these channels: 

  • SMS
  • RCS
  • WhatsApp
  • Viber Business
  • Messenger
  • Voice calls
  • Video calls
  • E-mail
  • LiveChat
  • Telegram
  • Google Business Messages
  • Facebook Posts
  • Instagram

Fast and contextualized support

Interact with your customers over the channels they love. Unify your communication and deliver great customer experiences that will increase satisfaction and retention. 

Happy employees – happy customers

Equip your team to do their job in a smart way by having all the information that they need at their fingertips. An all-in-one solution in one workspace, improving employee experience and performance. 

Let the work flow

Use accurate data insights to improve both operations and business. Automate repetitive tasks with easy to set up workflows. Bring context direct to agent panel reducing resolution time. 

Work from anywhere

Easy to scale, fast to onboard and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app. 

Features

  • Workflows
  • Self-service with chatbot support
  • Interactive Voice Response
  • Call deflection
  • Customer Data Platform
  • Voice of Customer
  • Customer card
  • Omnichannel interface
  • Queues and routing
  • Context card
  • Workload Distribution
  • Conversations data history
  • Messages templates
  • Mobile app
  • Tags 
  • End-to-end Customer Journey
  • Analytics & Reporting

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia

Deploy a smart virtual assistant that supports your customer service over an array of channels

Add AI to your customer support

Significantly reduce customer support costs, while increasing customer satisfaction with an AI chat bot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off.  

So much more than a simple FAQs chat bot

Bring a new dimension to your up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions. 

It’s not all artificial

Keep the human touch. Allow the chat bot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary. 

Lots and lots and lots of channels

Support your customers by using a chat bot over any of their favorite communication channels – including WhatsAppMessengerViberTelegramLiveChatSMSRCS, and Google’s Business Messages.

Features

  • Rule-based chat bot
  • AI chat bot
  • Drag-and-drop editor
  • Secure authentication
  • Seamless agent takeover
  • Integrations
  • User Analytics
  • Conversational Insight

Built by

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia