The cloud computing platform for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to:
Collect opt-ins from your customers to deliver templated messages over WhatsApp. Once your customers are opted-in, you can send alerts and notifications in real time.
Use media message templates to create rich notifications that include downloadable documents, images, videos, or location sharing, so you can:
Quickly connect with your customers and provide an always-on experience with Microsoft Bot Framework over the worlds most popular chat app – powered by Infobip.
You can read more about WhatsApp on MS Bot and how to use it here.
Built by
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.
Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia
To craft a great message, you need a clear picture of your audience. With Moments, you’ll know who they are, how they’ve engaged with you in the past and what they are interested in now. It’s easy then to segment, create, and send.
Time, channel, content, or context? All matter equally. Moments lets you tailor the journey for each customer, for that 1-on-1 personalized effect. You’ll turn new customers into repeat, loyal customers. Guaranteed.
High-performing marketing automation campaigns can now be designed in minutes. From real-time alerts to nurturing flows – react at the right time, with the right message, for the right stage of the customer journey.
Bring some innovation to your marketing mix with interactive, mobile-friendly channels. Explore endless ways to creatively use Push, Email, Voice, SMS, RCS, and chat apps like WhatsApp, Viber and Messenger! On their own or together, or both.
Built by
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.
Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia
Engage and talk with your customers on these channels:
Interact with your customers over the channels they love. Unify your communication and deliver great customer experiences that will increase satisfaction and retention.
Equip your team to do their job in a smart way by having all the information that they need at their fingertips. An all-in-one solution in one workspace, improving employee experience and performance.
Use accurate data insights to improve both operations and business. Automate repetitive tasks with easy to set up workflows. Bring context direct to agent panel reducing resolution time.
Easy to scale, fast to onboard and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app.
Built by
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.
Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia
Significantly reduce customer support costs, while increasing customer satisfaction with an AI chat bot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off.
Bring a new dimension to your up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions.
Keep the human touch. Allow the chat bot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary.
Support your customers by using a chat bot over any of their favorite communication channels – including WhatsApp, Messenger, Viber, Telegram, LiveChat, SMS, RCS, and Google’s Business Messages.
Built by
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.
Operating in: Europe, APAC, LATAM, Africa, MENA, North America, Australia, Eurasia