Toll-Free Number Verification
Toll-Free Numbers (TFN) now require a verification process. All SMS-related TFN terminations must undergo this verification. These verification efforts, along with increased message filtering, help combat spam and create a more trusted messaging ecosystem.
To begin the verification procedure for your Toll-Free Number (TFN), complete the TFN Sender Verification Form with the relevant details. When you have completed the form, forward it to your established sender registration channel.
Upon receipt of the verification form, Infobip conducts a review to ensure compliance with US Messaging Content Standards, which includes express opt-in procedures. After satisfying all prerequisites, your number transitions to a 'Pending Verification' status.
Note that verification can take up to 30 business days.
During this interim phase, you are authorized to generate traffic, albeit with limited throughput. This limitation is a provisional step, instituted to guarantee adherence and quality throughout the verification phase. It is imperative to maintain responsible messaging during this time and to anticipate the reinstatement of full capabilities upon completion of the verification. The constraints per TFN are as follows during the pending verification phase:
- Daily Allowance: 2,000 messages
- Weekly Allowance: 6,000 messages
- Monthly Allowance: 10,000 messages
Due to industry-wide changes, all pending toll-free numbers will be blocked as of January 31, 2024. After this date, all Toll-free numbers must be in the fully verified status to run traffic.
Any unverified TFN will be blocked by Infobip automatically. Numbers that are in 'Pending Verification' status that surpass the stipulated constraints will be blocked. In both of these circumstances, the blocks generate error code 488, labeled EC_TF_NUMBER_NOT_VERIFIED.
To check whether your Toll-Free Number is verified:
- Go to the Numbers app.
- Search for your specific TFN.
- Hover over the exclamation point next to your number.
- If it displays TFN Verified, you're all set.
- If the number is not displayed and you have not previously requested verification, complete the TFN Sender Verification Form and submit the number for verification.