Send High-Priority Voice Alerts
Reach out to your end users in an instant using Voice and Video. For example, in a scenario when an unauthorized change happens on their bank account or if the controller inside a manufacturing facility raises an alert to its owners.
You can convert text-to-speech using some of the available languages and voices or you can pre-record an audio file containing the message that you want to play to your customers.
This tutorial shows how you can easily integrate Voice to notify your customers about any type of alerts according to your previous arrangement.
Steps over API
Arrange alerting notifications thresholds with your customers or events that will trigger the call (such as unauthorized account access, money withdrawals, different alerts in the industry facility of your customers, etc.)
Implement an API call towards Infobip once the agreed threshold/event has been met.
Request example would look like this:
"text": "Hello, this is Your Bank notification. Your account has been accessed. If it wasn't you please contact our support asap or press 1 to be connected with our agent. ",
Read more on how to implement Infobip Voice API.
Enable your customers to connect with your support service instantly by giving them the option to press a digit on their phone keypad to be transferred to your support agents. Use the transferTo parameter in your HTTP requests to achieve this functionality as shown in the example in step 2.
Please keep in mind that Voice can only use numeric senders, and delivery of the entered sender depends on the CLI route being supported. What this means is that we are not sure that the voice connection we are using is able to deliver the caller ID as defined. Sometimes operators will manipulate the CallerID in some other value.