Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
KryptonNovember 11, 2026
Inbox (Conversations)- Inbox AI
- Broadcast history in Inbox is now generally available
- RCS rich content in Inbox and Conversations
- WhatsApp media carousel messages in Inbox and Conversations
- Generative voices in call waiting strategies
- SLA for outbound conversations
- Human agents table improvements in Live analytics
- Live analytics customization
RCS
Reporting
Resources and numbers
Subscriptions
Viber