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Platform overview
AgentOS
Explore the platform
A suite of customer engagement solutions for messaging, automation, AI agents, analytics, and customer data, all connected in one platform.
Platform structure
What is AgentOS?
AgentOS is the customer engagement suite within Infobip. It sits on top of the messaging channels and connects every touchpoint: human agents, automated journeys, AI, and data, all in one system.
agentos-overview
Channels SMS · Email · WhatsApp · Voice · RCS · Viber · + more ↓ AgentOS Customer Engagement Suite ├─ Inbox Human-agent contact center ├─ Automation Studio Journeys + chatbots ├─ AI Agents LLM-powered automation └─ Customer Profiles Unified customer data ↓ Analytics Insights · Dashboards · AI-driven reports
Products
What is inside AgentOS
Five products that work together. Use one or all of them.
💬
Inbox
Human-agent contact center for managing customer conversations across all channels from one place.
Omnichannel conversations
Seamless handoffs from automation
AI-assisted responses via Copilot
Live analytics and performance dashboards
Automation Studio
Journey automation and chatbot builder for orchestrating multi-channel customer engagement.
Multi-channel journey flows
Dialog-based chatbot builder
Behavior-triggered automation
Pre-built templates
🤖
AI Agents
Autonomous LLM-powered agents for multi-step task execution, knowledge retrieval, and tool integration.
Multi-step task execution
Tool and external API integration
Knowledge retrieval from documents and URLs
Quality center for testing agents
👤
Customer Profiles
Unified customer data platform that stores, activates, and syncs customer information across all Infobip products.
Person and company profiles
Dynamic segmentation
Event tracking across channels
API, Web SDK, Mobile SDK sync
📊
Insights and Analytics
AI-driven analytics that transforms conversational data from journeys, chatbots, AI agents, and Inbox into actionable insights.
AI-driven insights and root cause analysis
Dashboards for all AgentOS products
Interaction logs for audit and testing
Traffic performance reporting
Personalized demo
See AgentOS in action
Get a walkthrough tailored to your business goals: support automation, sales, campaigns, or contact center productivity.
Book a demo →
Interested in using these products? Get a personalized walkthrough.
Book a demo →
Book a demo

Book a demo [#book-demo]

Book a demo with a product expert to get a personalized walkthrough of AgentOS tailored to your business needs.

  1. Log in to the Infobip web interface.
  2. On the Homepage, select the AgentOS tab.
  3. In the Let's talk! box, select Book a meeting. Book a demo
  4. Your goal: Select the goal that best describes how you plan to use AgentOS:
    • Automate customer support and reduce cost

    • Increase sales and conversions

    • Reduce churn and improve retention

    • Generate leads and run campaigns

    • Boost contact center agent productivity

    • Deploy Voice AI agents

    • My goal is not listed

    • I'm not interested in AgentOS

      Based on the selected goal, a demo description is displayed below.

    Select your primary goal
  5. Select Next.
  6. Your channels: Select one or more communication channels that you want to use. Select channels
  7. Select Next.
  8. Finish (Optional): Add additional information for the demo. You can also add your company website. Additional information
  9. Select Book a meeting.
  10. Select the language you prefer for your demo meeting. Select language
  11. Select the date and time for the demo. Select date and time
  12. Fill in your information:
    • First and surname: Your first name and last name.
    • Email: The email address at which you want Infobip to contact you.
    • Company name: Name of your company.
    • Infobip platform email: The email you used to sign up for the Infobip platform.
    Fill in your details
  13. Accept the privacy notice.
  14. Select Book.

A confirmation about the scheduled date for the demo is displayed. You will also get an email with the booking information. You can manage your booking, if required.

Image that shows email confirmation