My requests
Manage My requests

Manage My requests

To view the My Requests page, in the web interface, select Channels and Numbers > My Requests.

You see the main page that displays the status of all your current requests, including a notification of the stage in the request procedure.

Manage My requests

The following table describes the details on the My Requests main page.

My requestsDescription
All TypesSelect a specific channel from the drop down list or select All Types to see all of your requests. If there are no channels listed, you are see the option to request the channel that you chose. 
TypeDisplay the type of request. The types of requests are:
  • Alphanumeric sender
  • WhatsApp
  • RCS Business Messaging
  • Viber
  • Zalo
  • LINE
  • Kakao Talk
  • Google Business Messages
  • Apple Messages for Business
  • Messenger
  • Telegram
  • Instagram Messaging
  • Email
  • Voice & Video
Request IDDisplays a unique identifier the represents the specific request. 
Requested ByIdentifies the account from which the request originated. 
Request dateDisplays the date when the request was originally submitted.
StatusDisplays the status of the request in the procedure.

View the status of requests

Each time you submit a request for a new channel or sender, the status of the request is visible in the My requests main page.

The status can be:

  • Rejected - the request has been cancelled by Infobip
  • Completed - the request may not require assistance from the Infobip CPaaS registration team, and so is marked as completed immediately. If your request requires more assistance, this sends a ticket to the CPaaS Registration team, and then they will complete the registration process. When this process is complete, they will notify you and mark the status of the request as completed.

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