Manage RCS blocklist with keywords

Configure RCS inbound keywords to automatically add or remove end users from your sender blocklist. This guide describes how to set up keyword-based blocklist management for opt-out and opt-in control.

Prerequisites

• Infobip account. If you do not have one, you can create a free trial account.
• RCS sender registered in testing phase or launched on carriers.
• RCS channel active on your account (full plan or free trial).

Implementation steps [#implementation-steps]

Add to blocklist [#add-to-blocklist]

1. On the Infobip web interface, go to Channels and numbers > Channels > RCS Business Messaging > Senders.

2. Select the sender for which you want to add the keyword setup.

3. Select Edit inbound configuration.

4. Under Keywords, select Add keyword.

   

   In the keyword configuration menu, fill out all the required fields:

5. Keyword: START

6. Forwarding action: Select one of the following:

   • Follow subscription
   • Forward to HTTP

   We recommend using subscriptions instead of Forward to HTTP.

   Simpler management - One subscription can cover inbound messages for multiple numbers, making it easier to create and update.

   Better security - You can make an authentication configuration in Subscription management as a security measure for your event notifications.

7. Non-forwarding action: Select Auto response

   • Message: Enter the message that will be automatically sent to your customers
   • Sender (optional): Enter the sender name (from Sender Details) for which you are creating the keyword setup
   

8. Blocking action:

   • Type: Select Add to blocklist
   • Level: Select From this sender
   

9. Application and entities (optional): Connect an application and entity with this inbound action for invoicing and reporting purposes if you are using a CPaaS X structure.

   

10. Once fill in all fields, confirm the setup by clicking Add keyword.

The keyword is now visible in the inbound configuration.

Remove from blocklist [#remove-from-blocklist]

1. On the Infobip web interface, go to Channels and numbers > Channels > RCS Business Messaging > Senders.

2. Select the same sender.

3. Select Edit inbound configuration.

4. Under Keywords, select Add keyword.

   In the keyword configuration menu, fill out all the required fields:

5. Keyword: STOP

6. Forwarding action: Select one of the following:

   • Follow subscription (our selection)
   • Forward to HTTP

7. Non-forwarding action: Select Auto response

   • Message: Enter the message that will be automatically sent to your customers
   • Sender (optional): Enter the Sender name (from Sender Details) for which you are creating the keyword setup
   

8. Blocking action:

   • Type: Select Remove from blocklist
   • Level: Select From this sender
   

9. Application and entities (optional): Connect an application and entity with this inbound action for invoicing and reporting purposes if you are using a CPaaS X structure.

10. After all the fields are selected and filled, confirm the setup by selecting Add keyword.

Both keywords that we've just set up are now visible in the inbound configuration.

Additional resources [#additional-resources]

• RCS
• Create your RCS sender
• CPaaS X application and entity management