Services

Silent mobile verification

Mobile identity lets you verify mobile phone numbers without using SMS OTP codes. Operators have the capability to verify which mobile phone is using their network. Verifying users’ mobile phone numbers is done in the background, and there is no need for users to interact or add their number - even though, for better user experience there should be an option for users to add their mobile phone number and continue with verification.
 

KYC - Know Your Customer

Operators have information about each of their customers (postpaid and in some cases prepaid). The most common information is: name, last name, address, date of birth and in some cases, operators can have email, gender, and other personal information. The common key/connection for this personal information in operators’ databases is the mobile phone number (MSISDN). Enterprises let users add their personal information on their web or in their apps. After that end users give consent for data to be used and the enterprise can ask operators if this data is correct or not. Operators then give feedback if the data entered by the end users is correct or not.

Name and address verification
 
Users would have their personal information matched with the provided phone number and have the data validated through the Infobip Name and address verification, against the data held by the MNO. Depending on the returned results, the service provider may implement some hard rules (like refusing registration), or soft rules (like entering a new workflow for unverified customers).
 
Mobile account status verification
 
Having validated information regarding account status is key for preventing security issues in the 2FA process, as well as revenue loss by sending information to a user who is no longer using the account. Mobile status account verification results with trackable users.
 
Status: ACTIVE, SUSPENDED, LOST, LOST_OR_SUSPENDED, STOLEN, RESTRICTED, TERMINATED or UNKNOWN
 
Mobile account type verification
 
Information about mobile account type helps with targeting clients regarding their purchase habits, and it helps define the buyer persona.
 
Payment type: POSTPAID, PREPAID
 
Class: BUSINESS, CORPORATE or UNKNOWN
 
User: PRIMARY, SECONDARY or UNKNOWN
 
Type: MOBILE, LAND_LINE, VIRTUAL, or UNKNOWN
 
Mobile account activation date verification
 
The activation date gives information regarding when the SIM card has been activated.
 

Instant form filling

Operators have information about each of their customers (postpaid and in some cases prepaid). The most common information is name, last name, address, date of birth and in some cases, operators can have email, gender, and other personal information. The common key/connection for this personal information in operators’ databases is the mobile phone number (MSISDN).
 
Same as with Personal data verification, the operators can use their customers’ data to fill any online or app form with this data. The flow for this is simple; on the web or in the app end-users add their mobile phone number and, after receiving consent from them, the enterprise can ask operators to look in their database and fill the form with the required information.