Mobile Identity is a set of services. Currently, Infobip offers two services. To enable these, please contact your dedicated Account Manager.
- Silent Mobile Verification
- SIM Swap Detection
Silent Mobile Verification
This verification service is an integral part of Mobile Identity. It works by matching the end-user’s phone number with the mobile network operator’s data.
This is a seamless process and requires no additional effort from end users (aside from consent). It represents a new, more elegant way to achieve two-factor authentication (2FA) without one-time PIN (OTP). So there are no OTPs, end users are not involved, using mobile identity prevents social engineering and manipulation.
Silent mobile verification, triggered at any time, can also be used to check if the SIM card is still in the mobile device. It is used during steps such as registration, onboarding or checkout. However, it can also be used during the entire user journey as an additional security check for each action the end user performs. This is especially useful for long sessions, as it significantly reduces the risk of fraudulent activities such as account takeover.
This type of verification eliminates the complicated and often time-consuming verification process. It improves user experience by removing the need for traditional OTP (one-time PIN) verification or tokens, using real-time mobile network signaling to confirm that the request came from the authorized device.
SIM Swap Detection
SIM swap is commonly known as a change of MSISDN/IMSI pairing in the network. This allows subscribers to legitimately move their mobile number (MSISDN) from one SIM card to another.
For example, if the end user either loses, damages their existing SIM card, or upgrades to a new device with a different SIM card form factor. After a SIM swap is actioned on the network, the customer MSISDN will be associated with the new International Mobile Subscriber Identity (IMSI) of the new SIM card.
SIM swap can be a form of account takeover fraud. This means exploiting a mobile network operator’s ability to port a telephone number to a new SIM seamlessly. The fraudster, now in possession of the mobile number, can use it to access the customer’s applications.
SIM Swap Detection Service
SIM swap detection service might indicate if there has been a case of an account takeover fraud. The detection is based on checking the IMSI list for changes to the SIM activation date. This information helps flag any suspicious activity and keep customers protected.