Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2026

Discover the current trends in business communication based on 628 billion mobile channel interactions that took place on our platform in 2025 and a review of the 3.8 trillion messages exchanged over the past 20 years.

Deep dive into report highlights
Man with glasses smiling at his smartphone while sitting in a modern loft-style interior, representing a customer engaging with a conversational AI interface on mobile.

Posted onApril 8, 2026.

Conversational AI use cases in 2026: Real-world examples and results by industry.

Discover diverse conversational AI use cases transforming industries. Learn about key applications, success stories, and future AI trends.

Tags:
  • Best Practices.
Person using a WhatsApp-based government assistance chatbot with menu options for vehicle registration, housing and property, and other e-government services.

Posted onApril 8, 2026.

WhatsApp for government services: The future of citizen engagement .

Learn how WhatsApp helps governments modernize citizen services with secure messaging, automation, and real-time, two-way communication at scale.

Tags:
  • Blog.
  • Blog.
  • WhatsApp Business.
  • Government.
  • Best Practices.
Two RCS chat screens showing the same delivery conversation between My Shop and customer Ben. The left screen shows conversational billing — the full exchange is labeled Charged as one session. The right screen shows per-message billing — individual brand messages are labeled Charged, customer replies are labeled Free.

Posted onApril 7, 2026.

What is conversational billing for RCS? Explained for US businesses.

Conversational billing is coming to the US. Here's what it means, how RCS Interactive Sessions work, and why the shift from per-message to per-conversation pricing changes everything for CX.

Tags:
  • Blog.
  • RCS.
  • Awareness.
Zalo: Supercharging conversational commerce localization and AI

Posted onApril 7, 2026.

Zalo: Supercharging conversational commerce with localization and AI .

In APAC, brand communication is evolving from one-way broadcasts to two-way conversations, driven by mobile-first, localized customer expectations. Discover how Infobip and Zalo help brands turn messaging into seamless, high-converting customer journeys.

Tags:
  • Blog.
  • CX.
  • Spotlight.
  • Zalo.
  • Trends and Insights.
Header image for blog about how to easily build a chatbot for WhatsApp.

Posted onMarch 30, 2026.

How to design and build a WhatsApp chatbot – with examples.

Learn how to build a WhatsApp chatbot step by step, from API setup to AI agents. Includes real business examples, pricing, and platform tips.

Tags:
  • Customer Service.
  • WhatsApp Business.
  • Best Practices.
What Is Conversational AI

Posted onMarch 27, 2026.

What is Conversational AI? Definition, How It Works, and 2026 Trends.

Get a clear conversational AI definition, learn how it works with NLP and machine learning, see real examples, and discover how conversational AI agents are reshaping CX in 2026.

Tags:
  • Blog.
  • Conversational experience.
  • Best Practices.
Customer support agent using a headset while chatting with a customer about an internet connectivity issue and offering help through a live video call.

Posted onMarch 25, 2026.

On-premise vs cloud contact center: Key differences and how to switch .

Compare on-premise and cloud contact centers side by side. Learn key differences in cost, scalability, AI capabilities, and security — plus a step-by-step migration guide.

Tags:
  • Blog.
  • Best Practices.
Best chatbot builders in 2026 for enterprises

Posted onMarch 24, 2026.

Best chatbot builders in 2026.

A complete guide on different types of chatbot builders available in 2026, including their features and use cases. Discover which chatbot builder is ideal for your business goals, and how you can use them.

Tags:
  • AI chatbots.
  • customer service.
  • CX.
  • Trends and Insights.
Photo on a dark teal background showing a person seated indoors and holding a smartphone with both hands. The person is wearing a denim jacket over an orange top, and their face is blurred. Rounded decorative shapes in orange, white, and light green surround the image.

Posted onMarch 20, 2026.

Political SMS compliance isn’t a constraint anymore, it’s your competitive edge.

Campaign Verify tokens are now mandatory across every sender type. Here is what that means for your 2026 election messaging strategy, and why the window to act is closing.

Tags:
  • Blog.
  • Awareness.
Person working at a computer, representing a professional using conversational AI tools.

Posted onMarch 19, 2026.

Conversational AI integration: B2B implementation guide (2026) .

This guide shows B2B teams how to integrate agentic conversational AI into their customer service stack, connect core systems, stay compliant, and prove ROI.

Tags:
  • Blog.
  • AI chatbots.
  • Awareness.
Dark background with a rounded central photo of six diverse young adults smiling and gathered closely while looking at a smartphone. A green WhatsApp logo icon appears to the left of the photo. The background includes abstract design elements such as orange rounded shapes and small white dots, creating a modern tech-themed layout. No visible text.

Posted onMarch 17, 2026.

WhatsApp news and updates (2026).

Every major WhatsApp feature launch from Q3 2025 through Q1 2026, explained clearly for businesses ready to put them to use.

Tags:
  • Conversational experience.
  • WhatsApp Business.
  • Trends and Insights.
Illustration of a smiling man looking at his phone with a message notification bubble that reads: “Hi Benny, Welcome! Thanks for creating your account with us.” Decorative shapes appear around the image on a dark background.

Posted onMarch 16, 2026.

What is a confirmation email? Examples and templates.

The email everyone waits for after clicking “buy.” Here’s what confirmation emails are, why they matter, and how to write ones that keep customers confident and coming back.

Tags:
  • Email.
  • Best Practices.