Blog

Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.

Messaging Trends 2025

Discover the current trends in business communication based on
 530 billion mobile channel interactions that took place on our platform in 2024.

Deep dive into report highlights
A man wearing earphones and a plaid shirt working on a laptop at a desk, framed inside a rounded rectangle. Dark background with abstract orange, blue, and white graphic elements and a small code icon.

Posted onFebruary 17, 2026.

Vibe coding: Your AI agent won’t replace you (but it’ll make you faster).

Vibe coding means describing what you want to AI and getting working code in seconds. This guide explains what vibe coding is, how to use AI-assisted coding for production, but also raises the question of quality, maintainability, and security.

Tags:
  • Blog.
  • Trends and Insights.
Abstract illustration on an orange background showing a stack of geometric cubes. Several cubes form a larger structure below a wavy horizontal line, while a single cube sits above the line, suggesting a visible surface layer over hidden complexity beneath.

Posted onFebruary 17, 2026.

The channel explosion problem: Why adding RCS shouldn’t take six months.

Messaging channels multiply faster than roadmaps can handle. Learn why channel-by-channel integrations don’t scale and how unified APIs unlock real channel velocity.

Tags:
  • Blog.
  • Inspiration.
Four key customer engagement platform capabilities: unified customer data, cross-channel orchestration, AI-powered personalization, and seamless integrations

Posted onFebruary 16, 2026.

Best omnichannel marketing platforms in 2026 .

Compare top omnichannel marketing platforms in 2026. Learn key features, AI agent capabilities, and how to choose the right solution for seamless customer experiences

Tags:
  • Blog.
  • Blog.
  • Marketing.
  • Trends and Insights.
Two professional portrait photos displayed side by side on a dark background with a diagonal orange stripe and abstract rounded shapes in pink, white, and blue. The left portrait is labeled “Jean Pierre de Toit, CEO at Datora Global,” and the right portrait is labeled “Jaco Van Der Merwe, Director of Operations at Datora Global.” At the bottom of the image, the Infobip logo appears next to the Datora Digital Workforce Automation logo, reinforcing the partnership between the two companies.

Posted onFebruary 13, 2026.

Datora: Building trust in automation.

Explore how Datora builds trust in automation by putting customer experience first with AI and connected systems.

Tags:
  • Spotlight.
  • Conversational experience.
  • Partnership.
  • Moments – Customer Engagement.
  • Trends and Insights.
How to switch from SMS to RCS

Posted onFebruary 13, 2026.

How to switch from SMS to RCS in 2026.

To upgrade from SMS to RCS, you need to adopt a systematic approach, which includes evaluating the market, customer channel preferences, followed by technical readiness.

Tags:
  • Blog.
  • RCS.
  • Best Practices.
“Featured illustration showing a backend system consuming capabilities from an MCP server to reduce integration overhead.

Posted onFebruary 10, 2026.

How MCP helps platforms reduce integration overhead.

Most platforms don’t slow down because of product ideas. They slow down because engineering time gets eaten by the operational glue around integrations. MCP changes where that work lives.

Tags:
  • Best Practices.
  • Inspiration.
  • Trends and Insights.
SentBe: Redefining trust in cross-border fintech communications

Posted onFebruary 9, 2026.

SentBe: Redefining trust in cross-border fintech communications.

Customers demand security and convenience while carrying out financial transactions. Discover how SentBe delivered a secure, reliable international remittance solution powered by Infobip.

Tags:
  • Blog.
  • AI.
  • CX.
  • sms.
  • Spotlight.
  • Kakao.
  • signals.
  • SMS.
  • Trends and Insights.
Smiling customer support agent wearing a headset and microphone while speaking during a service call, representing AI-powered cloud contact center and omnichannel customer communication.

Posted onFebruary 6, 2026.

Best CCaaS providers for contact centers in 2026.

Discover the top CCaaS platforms for 2026 and how AI-powered omnichannel contact centers improve agent productivity, customer experience, and scalability.

Tags:
  • Customer Service.
  • Trends and Insights.
A young woman sits at a wooden desk working on a laptop with a notebook open in front of her. The background is black with orange and white graphic shapes and an orange icon showing a customer profile card, suggesting customer data or identity management.

Posted onFebruary 4, 2026.

What is a customer data platform and why you need one?.

A CDP creates a single database that you can leverage to boost your CX. Read to know what a customer data platform is and how you can use it.

Tags:
  • Blog.
  • Marketing.
  • People CDP – customer data.
  • Best Practices.
On the right, a woman in a yellow raincoat holds a smartphone and looks down at it while standing outside in a city environment. A messaging interface overlay shows a user asking about adding international mobile data for upcoming travel, followed by a telecom-branded reply offering international gigabytes. Beneath the message are three visual cards offering 5GB, 20GB, and 50GB data options, each with an “Add” button and travel-themed images including a suitcase, an airplane, and a busy terminal. Large white text on the left reads “Network APIs & RCS for telcos,” reinforcing the theme of digital telecom services and conversational customer experiences. The Infobip logo is visible in the lower left corner.

Posted onFebruary 4, 2026.

Network APIs & RCS for telcos: Unlocking growth opportunities.

Discover how network APIs and RCS empower telcos to drive innovation, monetize data, and enable enterprise use cases through programmable networks.

Tags:
  • RCS.
  • Telco.
  • Best Practices.
Woman arranging a bouquet of pink flowers with a promotional message that reads “Get 10% off Valentine’s Day bouquets for your special someone, order today and get next-day delivery,” showing a personalized Valentine’s Day marketing offer.

Posted onFebruary 3, 2026.

12 examples of Valentine’s Day marketing messages that spark conversation .

Discover how conversational marketing can help you build meaningful customer connections this Valentine's day.

Tags:
  • Blog.
  • Marketing.
  • Inspiration.
Infobip 20 years campaign banner featuring images of Silvio Kutic and Izabel Jelenic.

Posted onFebruary 3, 2026.

We are just starting: A journey of faith, failure, and the future.

As we celebrate 20 years of Infobip, we reflect on the people, culture, and constant reinvention that brought us here and the belief that our journey is only the beginning.

Tags:
  • Blog.
  • Inspiration.