Settings activity logs
EARLY ACCESSSettings activity logs display records of changes made to objects within Inbox settings. Use these logs to track configuration modifications, maintain audit trails, and ensure compliance with your operational procedures.
Go to Inbox → Settings → Logs → Settings activity logs to access the logs.
Search and filter logs
You can search logs by item ID using the Search by field, or apply the following filters.
Done by filter
Filter by who or what made the change:
- User
- System
- API user
Event filter
Filter by the type of event that occurred:
Tag events:
- Tag created
- Tag renamed
- Tag deleted
Queue events:
- Queue created
- Queue renamed
- Queue deleted
- Queue working hours changed
- Agent added to queue
- Agent removed from queue
- Sender added to queue
- Sender removed from queue
- Queue default sender changed
- Assignment method changed for queue
Account configuration events:
- Account capacity live messaging created
- Account capacity live messaging changed
- Account capacity live messaging deleted
- Account capacity live chat created
- Account capacity live chat changed
- Account capacity live chat deleted
- Account capacity voice created
- Account capacity voice changed
- Account capacity voice deleted
- Account capacity email created
- Account capacity email changed
- Account capacity email deleted
Agent configuration events:
- Agent capacity live messaging created
- Agent capacity live messaging changed
- Agent capacity live messaging deleted
- Agent capacity live chat created
- Agent capacity live chat changed
- Agent capacity live chat deleted
- Agent capacity voice created
- Agent capacity voice changed
- Agent capacity voice deleted
- Agent capacity email created
- Agent capacity email changed
- Agent capacity email deleted
Route events:
- Route created
- Route renamed
- Route destination queue changed
- Route priority changed
- Route enabled changed
- Route only during working hours changed
Date filter
Filter by date range:
- From - Start date and time
- To - End date and time
Item filter
Filter by the type of item that was changed:
- Tag
- Queue
- Agent configuration
- Account configuration
- Route
Filter by specific items
When you select an item type (for example, Item → Tag), an additional filter appears, allowing you to select specific items from that category.
View related events
To see all events related to a specific item, select the three dots menu next to any log entry and select View events related to this item.