Bring your own number

Import phone numbers you already own from another provider into Infobip. This allows you to consolidate providers, migrate traffic without changing numbers, and retain your existing sender identity:

• Import when you own numbers at another provider or are consolidating providers.
• Buy through Infobip when you need new numbers quickly. For more information on purchasing numbers, see Get started with resources and numbers.

To start, go to Channels and Numbers > Numbers > My numbers, select Bring your own number, and then select one of the options:

Prerequisites

You need:

• Active Infobip account with SMS, Voice, or MMS channels enabled, depending on your use case
• Phone number(s) active at another provider
• Proof of ownership (Letter of Authority or receipt), required for Import numbers requests

To port US numbers for Voice, you also need:

• Account details from your current carrier: the account number, the account telephone number (ATN), and the name of the person authorized to make changes to the account
• Wireless PIN from your current carrier, if you port wireline numbers to wireless
• Service address of the end user, as it appears on the current carrier account
• Letter of Authorization (LOA) signed by the account holder, less than 30 days old, listing every number in the request

Import numbers

Number import requirements by country [#number-import-requirements-by-country-import-numbers]

Import requirements vary by country and carrier. Before starting, make sure to review the relevant documentation for your region:

• SMS coverage and connectivity for country-specific import rules and timelines
• Compliance guidelines for regulatory requirements by location
• USA and Canada compliance for carrier-specific rules in those regions

Import steps [#import-steps-import-numbers]

USA number imports [#usa-number-imports-import-numbers]

All USA number imports require proof of ownership, brand registration, and campaign registration before traffic can be enabled:

Port in US numbers

Transfer US numbers from your current carrier to Infobip for Voice. Port-in is currently available for US virtual long numbers.

To start, go to Channels and Numbers > Numbers > My numbers, select Bring your own number, and then select Port in 10DLC (Voice, US). The request has four steps:

Add numbers [#add-numbers-port-in-us-numbers]

In the Numbers step, enter up to 100 numbers in E.164 format, separated by commas. For example: +1 201 555 0129, +1 201 555 0128. Duplicate numbers are removed.

To add numbers from a file, select Download CSV template, add your numbers to the template, and upload the file. The supported file format is CSV.

Enter the requirements [#enter-the-requirements-port-in-us-numbers]

In the Requirements step, enter the details exactly as they appear on your current carrier account. Mismatched details are a common reason for delays.

Configure E911 and CNAM [#configure-e911-and-cnam-port-in-us-numbers]

In the Number config step, set the E911 emergency address and the CNAM caller ID for your numbers. This step is optional. You can configure the numbers now, or after you submit the request, on the request details page.

1. In the Portable numbers table, select the edit icon next to a number.
2. Turn on the settings you want to configure, and enter the details:
   • PIN: The wireless carrier PIN for the number, 4 to 20 characters.
   • Caller ID Name (CNAM): In CNAM storage, enter the name that recipients see when you call them, up to 15 characters. To also see the caller name on incoming calls to this number, select Enable CNAM delivery.
   • E911 emergency address: Enter the name and the address that emergency operators receive when someone calls 911 from the number. Direction is optional. Then select Validate address.
3. Select Save configuration.

To find numbers in the table, filter by Number, CNAM, CNAM delivery, or E911 address.

Review and submit [#review-and-submit-port-in-us-numbers]

In the Review step, check the requirements, documents, and number configuration. To change a section, select its edit icon. When the details are correct, select Submit port-in request.

Infobip splits the request into one order for each carrier that currently holds the numbers. For example, if you submit 100 numbers, and 60 belong to carrier A and 40 to carrier B, the request becomes two orders. To track them, see Track your number import status.

Port out US numbers

Transfer US numbers from Infobip to another carrier. Port-out is currently available for US virtual long numbers.

1. Go to Channels and Numbers > Numbers > My numbers, select Bring your own number, and then select Port out 10DLC (Voice, US).
2. In Numbers, enter up to 100 numbers separated by commas, or select Import from file. To format the file, select Download CSV template.
3. Enter the port-out details. See the table after these steps.
4. Optional: In Additional remarks, add special instructions for the porting team, up to 255 characters.
5. Select Submit port-out request.

After you submit a request

Number import timeline [#number-import-timeline-after-you-submit-an-import-request]

Request processing involves two phases:

1. Infobip review (typically 1-3 business days): Infobip validates your request and ownership documentation, verifies numbers are eligible for import, and contacts you if additional information is needed.
2. Network provisioning (varies by country and carrier): The network provider processes the migration. Timelines vary from 3-14 days. For specific timelines, see SMS coverage and connectivity.

Total timeline: 5-21 days typically, depending on country and carrier.

Track your number import status [#track-your-number-import-status-after-you-submit-an-import-request]

Go to Channels and numbers > My requests and find your import request.

Possible statuses:

• Pending: Being processed.
• In review: Being evaluated by Infobip.
• Action required: You need to provide additional information. See "Respond to feedback."
• Completed: Import successful, numbers are active.
• Rejected: Import could not be completed. Contact Support to understand why.

Port-in and port-out requests also appear in My requests. Each port-in request shows one order for each carrier that held the numbers. Open a port-in request to see its orders, and to configure E911 and CNAM for the numbers.

You can edit any field of a port-in request after you submit it. Editing a request can change its status.

Infobip sends you an email when the status of a port-in or port-out request changes.

Respond to import feedback [#respond-to-import-feedback-after-you-submit-an-import-request]

If your request shows Action required status:

1. Open the request in My requests.
2. Select Edit request (or contact Support if the edit option is unavailable).
3. Provide missing or corrected information as requested.
4. Submit your update. Your request re-enters the review process.

Manage your imported numbers [#manage-your-imported-numbers-after-you-submit-an-import-request]

After import is complete, your numbers appear in My numbers. You can configure inbound routing, start sending messages, and update settings.

For details, see Manage resources.

Number costs and fees

• One-time import fee: Per number being imported (varies by country).
• Monthly recurring fee: Same as new number purchase for that country.
• Charges apply only after successful import completion.
• Port-in fee: A fee applies to each port-in order. Infobip creates one order for each carrier your numbers come from. For example, if you port 100 numbers, and 60 are with carrier A and 40 with carrier B, you pay the fee for two orders.

For specific pricing by country, contact your account manager or Support, or check SMS coverage and connectivity.

Number migration best practices

If your numbers are active at another provider: