URL Shortening
Enable shortening in Answers

Enable Shortening in Answers

To enable URL shortening, create a new chatbot in Answers, and populate all of the standard fields (Name, Channel, Sender, Language). URL shortening is currently only available for WhatsApp over Answers. Make sure to select WhatsApp as your channel.

You can then enable URL shortening and tracking options for the chatbot under chatbot Settings. Enabling tracking automatically enables URL shortening. However, the long URL is reflected in reporting.

Answers URL Shortening

Shortened URLs are only shown live on user devices and do not show up in previews or chat simulations.

Need assistance

Explore Infobip tutorials

Encountering issues

Contact our support

What's new? Check out

Release notes

Unsure about a term? See


Research panel

Help shape the future of our products
Service Terms & ConditionsPrivacy policyTerms of use