Enable Shortening in Answers
To enable URL shortening, create a new chatbot in Answers, and populate all of the standard fields (Name, Channel, Sender, Language). URL shortening is currently only available for WhatsApp over Answers. Make sure to select WhatsApp as your channel.
You can then enable URL shortening and tracking options for the chatbot under chatbot Settings. Enabling tracking automatically enables URL shortening. However, the long URL is reflected in reporting.
Shortened URLs are only shown live on user devices and do not show up in previews or chat simulations.