Active email storage (logs/reports)

Active email storage enables on-demand retrieval of your email content through the Infobip web interface. Email messages remain available for retrieval for the duration of the defined retention period, which is 3 months by default and configurable up to 3 years.

Active email storage is intended for short-term, operational scenarios where frequent or immediate access to email content is required, including:

• Customer support: Retrieve email content to resolve customer inquiries, verify communications, or investigate disputes.
• Operational troubleshooting: Access email messages to investigate delivery issues, verify content, or diagnose technical problems.
• Internal reviews: Retrieve email files for quality assurance, compliance audits, or content verification.
• Real-time monitoring: Access recent email communications to monitor service quality and track customer interactions.

Email retrieval procedure

1. Log in (opens in a new tab) to the Infobip web interface.
2. Go to Analyze > Logs.
3. Under Filters, select Email from the channel options.
4. Use filters to locate the specific email:
   • Sender address - filter by the "from" address
   • Recipient address - filter by the "to" address
   • Date range - select the time period when the email was sent
   • Message ID - search by a specific message identifier
5. Select the email entry to view its details.
6. Select Download email to save the complete .eml file to your device.
7. The downloaded .eml file contains the full email, including headers, body content, and attachments, and can be opened with any standard email client.
8. To open the .eml file, double-click it to open the email in your default email app.
9. If it does not open, right-click the file and choose Open with, then select an email app or a web browser. Example of a downloaded and opened .eml file