Active email storage (logs/reports)

Active email storage enables on-demand retrieval of your email content through the Infobip web interface (logs and reports) and delivery reports. Email messages remain available for retrieval for the duration of the defined retention period, which is 3 months by default and can be extended up to 3 years.

Active email storage is intended for short-term, operational scenarios where frequent or immediate access to email content is required, including:

• Customer support: Retrieve email content to resolve customer inquiries, verify communications, or investigate disputes.
• Operational troubleshooting: Access email messages to investigate delivery issues, verify content, or diagnose technical problems.
• Internal reviews: Retrieve email files for quality assurance, compliance audits, or content verification.
• Real-time monitoring: Access recent email communications to monitor service quality and track customer interactions.

Retrieve email content [#email-retrieval-procedure]

You can retrieve stored email content in the following ways:

• Logs: Download the content of a single email.
• Reports: Get content URLs for multiple emails in one file. Use this option when you need content for many emails.
• Delivery reports: Receive a content URL for each email in the delivery report.

These options are available only with active email storage.

Download from logs [#download-from-logs]

1. Log in to the Infobip web interface.
2. Go to Analyze > Logs.
3. Under Filters, select Email from the channel options.
4. Use filters to locate the specific email:
   • Sender address - filter by the "from" address
   • Recipient address - filter by the "to" address
   • Date range - select the time period when the email was sent
   • Message ID - search by a specific message identifier
5. Select the email entry to view its details.
6. Select Download email to save the complete .eml file to your device.

Download from reports [#download-from-reports]

The detailed performance report includes a Content URL column with a download link for the content of each email. Use the report to access the content of multiple emails from one file instead of downloading each email from logs.

1. Log in to the Infobip web interface.
2. Go to Analyze > Reports.
3. Select Create report.
4. Choose the Performance report type and select Detailed.
5. Select the Email channel and the time period, and add any other filters you need.
6. Select Create report.
7. When the report is ready, download it.
8. In the Content URL column, select the URL for an email to download its .eml file.

Content URLs in delivery reports [#content-urls-in-delivery-reports]

If you send emails over API, delivery reports can include a content URL for each email. The content object in the delivery report contains:

• url: The URL to download the email content.
• validUntil: The date and time until which the URL is valid.

For more information, see Get Email delivery reports.

Open the .eml file [#open-the-eml-file]

The downloaded .eml file contains the full email, including headers, body content, and attachments, and can be opened with any standard email client.

1. To open the .eml file, double-click it to open the email in your default email app.
2. If it does not open, right-click the file and choose Open with, then select an email app or a web browser.

Example of an opened .eml file