A pioneer in A2P messaging, Infobip has led the world at the intersection of internet and telco tech for over a decade. Our communications platform reaches 7BN devices through 800 telecom network connections, supported by 50+ offices worldwide. A unique combination of industry-leading reach, best-in-class tech, and 1100+ dedicated people around the world is what gives our clients an effective voice. We connect businesses to customers over SMS, voice, push, OTT chat, and email, serving some of the largest social networks, startups and enterprises with over 100 financial institutions entrusting us with their messaging automation.
What is needed to succeed on this position?
Infobip offers an exciting opportunity to work as an IT assistant for integrating and maintaining connections in international and dynamic environment.
You will be a member of a successful and passionate team which ensures that our products (SMS, HLR, USSD and Voice) achieve and maintain a high quality of service and delivered to our clients on time as well. The main assignments of the team include maintenance and control information necessary for the operation of services and products, testing, and communication with partners on a daily basis.
Your main responsibilities will be:
- Handling sender and template registrations with operators
- Applying special setup for our clients and partners
- Ordering and maintaining 2way resources
- Spam monitoring
- SIM cards testing, etc.
- Good knowledge of SQL language.
- Basic knowledge of HTTP.
- Basic knowledge of programming logic.
- Basic knowledge of computer networks.
- Knowledge about the databases is a plus.
- High communication skills when dealing with internal and external parties;
- Written and spoken fluency in English and Mandarin Chinese is a must.
- Analytic approach to technical problem solving in a dynamic environment.
- Team dedication.
- Learning & Development – Our Core Administration Technician will go through an extensive training. Employees from HQ will travel to China to conduct training or you will be traveling to HQ to have the training depends on the scenarios. This job is an excellent chance to grow into a tech support superstar with exceptional knowledge of IT and telecom industry.
- Interesting & Challenging Work – The kinds of problems you'll be working on are diverse and engaging. There’s always something new and exciting in our support department.
- Awesome Clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more.
- Social Benefit & A Fun Team – 20 days annual paid holiday, additional commercial insurance covered. We value and build up each other’s success to a greater team.
Let's get the process rolling!
Follow the link in order to apply and submit your CV. Please be aware that we will contact only candidates who best match the requirements of the position.
Apply now