Core Operations Engineer

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 50+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

You know you are doing a good job when:

• Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
• Platform KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
• Clients receive clear and accurate information in a matter of minutes.
• You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
• You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

More about you:

• You are an engineering enthusiast looking to build a career in a dynamic environment.
• You have a wide range of IT interests (e.g. basic knowledge of SQL, programming logic and computer networks).
• You really care about clients, looking to provide the best possible experience.
• You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
• You are curious to learn how things work and what you can do to improve them.
• You are not afraid to dig deeper and use your analytic approach to solve technical problems.
• You are eager to progressively solve more complex problems.
• You speak fluently to clients, partners, colleagues and engineering teams alike, in Croatian and English.

When you become a part of Infobip you can expect:

• Professional development – Challenging tasks and great career development opportunities
• Great environment – Team spirit, passion, creativity and persistence are the drivers of our company
• Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more
• Compensation & benefits – Competitive salary, covered travel expenses, discount at the local gym, team buildings, free group sports sessions, coffee, healthy snacks and beverages in the office
• Company apartments and cars at your disposal for business trips and long term assignments
• All the IT Equipment for your needs! We have a special team taking care of your equipment needs
• Summer Connect Conference – internal conference which gathers Infobippers from all over the globe
• Team Buildings for each team, department and office
• Recommendation Rewards - if a colleague you recommended for a position is hired, you are rewarded too