Understand financial reports
Early access
The new Financial reports experience is being introduced through a phased rollout: available to selected clients starting in September 2025 and to all clients from October 2025.
This page explains what financial reports are, when to use them, and how they help you analyze messaging-related costs across your Infobip channels and services.
What are financial reports
Financial reports provide an aggregated, business-focused view of your messaging-related expenses. These reports do not offer per-message billing data but instead deliver high-level insights across all messaging channels, account types, applications and entities, with a strong focus on supporting CPaaS X clients and complex enterprise structures.
Financial reports are aligned with Infobip's monthly invoicing and billing model, providing cost data that matches invoice cycles and accounting needs.
When to use financial reports
Use financial reports when you need to:
- Analyze overall messaging costs by account, channel, country, application, entity, or other business dimensions
- Report cost trends and expense breakdowns to internal or external business stakeholders
- Support financial planning, budgeting, and forecasting for messaging expenses
- Align internal cost tracking with Infobip invoices and official billing structure
For message-level delivery analysis, use detailed or communication reports. For delivery performance metrics, use performance reports.
Features
These reports are built to give you a clearer, more flexible, and comprehensive view of your costs:
Aggregated business insights
Summarized financial data to support business-level decisions, not raw message-level logs. Aligns with invoicing and budgeting needs.
Cross-channel coverage
Consolidates expenses across supported messaging channels and services, including SMS, MMS, Email, WhatsApp, RCS, Viber Business Messages, and more.
Enterprise scalability
Designed for complex account hierarchies and multi-account organizations. Supports advanced filtering for application and entity (for CPaaS X clients).
Transparent cost breakdown
Provides a clear view of cost drivers, including itemized operator fees, standardized units, and a consistent cross-channel structure.
Report structure and grouping logic
When you create a financial report, you define how data is grouped and categorized.
Each selected field appears as a dimension in the reports, used to group or break down cost data. User-selected dimensions appear in the order you choose.
By default, the following dimensions are included:
- Account: Infobip account name
- Category: Primary channel or service, for example, SMS, WhatsApp, Email
You can optionally include additional dimensions:
- Sender
- Country
- Network
- Application (CPaaS X clients)
- Entity (CPaaS X clients)
- Campaign
Depending on the selected dimension and channels, the following sub-dimensions may be automatically added. They will appear directly after their parent dimension:
- Direction
- Traffic type
- Sender type
You can also include optional enrichments for additional context (they do not affect your column structure or replace your selected breakdowns):
- Country prefix
- Norm net code
At the end of every financial report, the following metrics are always included (they are not selectable):
- Quantity
- Unit
- Unit price
- Total per unit
- Currency
For a comprehensive list of all columns, their detailed descriptions, and applicability, refer to Financial report column reference.
Data scope and limitations
Understanding what data is included in your financial reports helps ensure accurate analysis and alignment with your reporting needs. This section outlines the current scope of supported channels, data availability, and key limitations to consider.
Channels and service coverage
The following table shows which channels and services are currently supported in financial reports and which are not yet included in this early release.
| Supported ✅ | Not supported ❌ |
|---|---|
| ✅ Carrier lookup | ❌ Apple Message for Business |
| ✅ Email validation | ❌ KakaoTalk |
| ✅ In-app messaging | ❌ LINE |
| ✅ MMS | ❌ Messenger |
| ✅ Mobile push | ❌ Mobile identity |
| ✅ Number lookup | ❌ Telegram |
| ✅ RCS | ❌ Viber Bots |
| ✅ SMS | ❌ Voice and Video |
| ✅ Viber Business Messages | ❌ Zalo |
Voice reporting is not yet supported in financial reports. Support for Voice will be added in a future release.
Supported data range and time zone handling
You can generate financial reports up to the last three months, including the current month.
Data for the current month is provisional and may be updated after final invoice reconciliation.
All financial reports are standardized to UTC. Custom time zones are not supported. This ensures alignment with Infobip's billing system and monthly invoicing.
Multi-data center behavior
If your organization uses accounts hosted in multiple Infobip data centers (DCs), financial reports are generated and accessed per data center. Cross-DC aggregation is not supported in the web interface.
To determine where your accounts are hosted, please contact your account manager or Support (opens in a new tab).
Alignment with invoicing
Financial reports follow the same monthly cycles, currency format, and billing structure as Infobip invoices.
This ensures consistency between internal reporting and official invoicing and provides a clear view of total messaging spend across accounts and channels.
Next steps
Ready to create your first report? Go to Use financial reports.
To understand recent changes from the previous reporting model, see What is changing.
Need in-depth details? Consult the Finance report column reference.