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Messages for Business over Conversations

Use Messages for Business over Conversations to provide customers with quick support through one-on-one conversation with a live agent.

Offer customers the option to switch their chat from a chatbot to a live agent. Live agents can handle requests that a chatbot may not be able to handle.

Messages for Business over Answers

Use the Infobip chatbot building platform, Answers, to build artificial intelligence and keyword-based chatbots for real-time communication with customers. By deploying chatbots, you can provide round-the-clock support to customers.

Customers can communicate with the chatbot by using one of your Messages for Business entry points.