Send a Message
Messages for Business over Conversations
Use Messages for Business over Conversations to provide customers with quick support through one-on-one conversation with a live agent.
Offer customers the option to switch their chat from a chatbot to a live agent. Live agents can handle requests that a chatbot may not be able to handle.
Messages for Business over Answers
Use the Infobip chatbot building platform, Answers, to build artificial intelligence and keyword-based chatbots for real-time communication with customers. By deploying chatbots, you can provide round-the-clock support to customers.
Customers can communicate with the chatbot by using one of your Messages for Business entry points.