Here you’ll find the complete process on how to start using Infobip Email. In this section, you’ll follow the steps on how to register your domain with Infobip and how to insert records to DNS and register the sender. Followed with our recommended best practices to optimize delivery.
Using Infobip Email as a communication channel, it is our goal to deliver all emails attempted to send to your targeted inboxes. But to ensure this, it’s advised to follow this guide to ensure the best results.
You’ll need DNS records to delegate your domain/subdomain or to set up new records manually for your existing domain. There are two ways to get your DNS records:
- Request them from your dedicated Account Manager
- Produce them in Apps in the web interface (recommended)
There are two ways you can set up your domain with Infobip:
- Delegate your domain to Infobip (recommended)
- Manually manage your domain
Set up your sender domain in the web interface using the Applications module. Log in to the web interface and navigate to Apps > Email.
Here you’ll see a list of domains you have already set up, along with if they are verified or unverified. Under the Marketing & Transactional tab, use the ADD NEW option to add a new sender domain.
Set your sending region. This is where traffic will be sent out from the data center accordingly as per the region chosen. Set your max daily traffic. Automatic warmup will adhere to the limit set here and will apply until your domain reaches set max daily traffic. Note however, automated warmup is enabled only for web interface users.
Set your configuration type. This can either be a delegate domain or a manual set up. It is recommended to delegate your domain.
The Conversations tab is to set up email domains when using email in conjunction with the Infobip call center agent solution Conversations.
Delegating your domain means you allow Infobip to set up the domain for you and implement all the required records and authentication. Additionally, Infobip can provide deliverability insights for the domain.
It is important to check if your domains are being used for any other purposes, such as websites, as the setup will affect all existing records available for them and override the existing records. If this is the case, you will no longer be able to use this domain on an active website. You can bypass this using subdomains.
Domain verification statuses are also made apparent in the domain list. Verified domains are in green and unverified in red.
NS records are used to delegate Name Servers, and you’ll need these to delegate Infobip as the DNS provider for the new domain. After providing Infobip with the domain you will be using, NS records are either shared with you by your dedicated Account Manager, or you can produce the records yourself via the web interface using Apps.
Delegation of records is performed by your IT team by setting up NS records with the domain hosting provider. Once the NS records are changed, propagation lasts up to max 48 hours. If you require further assistance, you can request further tutorials from some of the most common web providers.
If you choose to manually set up your domain, you’ll need to implement all NS records and authentication protocols on your domain yourself if you are managing your own domain, or if it is with your hosting provider.
Provide the domain name you like to set up and then proceed to configure it in your DNS provider tool. There is also a download button available if you wish to share the configuration within your organization.
After providing Infobip with the domain you will be using, NS records are either shared with you by your dedicated Account Manager, or you can produce the records yourself via the web interface using Apps.
- TXT record for your DKIM key
- TXT record for the Sender Policy Framework
- TXT record for your DMARC record
Optional records (recommended for better deliverability)
- A record
- CNAME record to ensure that image hosting links work properly
- Mail exchanger record (MX)
Once records have been delegated, you are ready to send and test emails. But there are few steps that you are advised to follow to establish optimal delivery. See Next Steps for more information.
Email in Conversations
Set up an email domain for the Infobip Conversations solution to allow your call center agents to reply to customer emails from within the Conversations agent panel.
See the section on Email setup in Conversations for more information.
Common Providers on Editing TXT Records
Here is a list of some of the most common domain/hosting providers on how to edit TXT records:
Infobip will notify you by email once DNS records are changed and once your domain is verified and ready to use. You’ll also see the verified label next to the domain. Note however, domain verification can take up to 48 hours due to the propagation delay between Infobip and your service provider.
You can then set up tracking for each domain. By default, tracking is enabled, but you can remove this as required.
Now that you have set up your sender domain(s) and/or subdomain(s), it's time to move on to the Deliverability Recommendations to ensure you are up to scratch with the best practices when using Email as your communication channel.
This protects you from spam detectors and builds up your reputation to be a trusted email sender.