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Platform search

EARLY ACCESS

Use the Search bar at the top of the page to quickly find content across the entire Infobip platform. Global search covers all areas of the platform, including items in both the primary and side navigation.

Search works with text-based queries to find matching content. The results are displayed in the search interface, where you can filter them by category to narrow down your findings.

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Search permissions and visibility

Search results are permission-based:

• You only see results from areas you already have access to. For example, you can search flows only if you have access to Moments.
• Results follow the existing permission model for your account.

By default, search shows results from all accessible areas. You can apply filters to focus on specific categories.

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Search filters

The following filters are available to help you narrow down your search results:

Filter	Description	Visibility
Channels	Searches across communication channels (opens in a new tab).	This filter is always shown.
Campaigns	Searches through Broadcasts and Flows.	Shown if there is at least one broadcast or one flow available.
Conversations	Searches messages in Conversations.	Shown if there is at least one message in the inbox.
Chatbots	Searches through chatbots.	Shown if there is at least one chatbot available.
Users	Searches through users.	This filter is always shown since there is always at least one user.
Seats	Searches through Conversations seats.	Shown if at least one Conversations seat is assigned (for the account the user is logged into).
Agents	Searches through agents inside Conversations settings.	Shown if there is at least one agent available.
Contacts	Searches through person and company profiles.	Shown if there is at least one person or one company available.
Product docs	Searches Infobip product and API (opens in a new tab) documentation.	Shown only when the portal language is set to English.

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How to search the Infobip platform

To search the Infobip platform:

1. Log in (opens in a new tab) to your Infobip account.
2. Select the Search bar at the top of the page and enter your search term.
3. View the search results. Filters appear based on where your search term is found across different areas of the platform.
4. Select the item you want to open:
   • For most items, you are directed to the related page within the platform.
   • For Product docs items, a new tab opens with the Product Documentation (opens in a new tab) page.

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Autocomplete

Autocomplete displays matching results as you type. This helps you identify relevant items without submitting a full query.

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Keyboard shortcuts

Use the following keyboard shortcuts to navigate search results:

• ↑ / ↓ - Move between results
• Enter - Open the selected result
• Ctrl + Enter - Show all results
• Esc - Close search

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Conversations search tips

When searching within Conversations, you can use special operators to refine your search results:

• + signifies AND operation (both terms must be present)
• | signifies OR operation (either term can be present)
• - negates a single token (excludes the term)
• " " wraps tokens to search for an exact phrase
• ( ) signifies precedence for grouping operations

Examples:

• Payment + Invoice - Returns only results containing both "Payment" AND "Invoice"
• Payment | Invoice - Returns results containing either "Payment" OR "Invoice"
• Payment -Invoice - Returns results containing "Payment" OR results that do not contain "Invoice"
• (Payment + Invoice) | Refund - Returns results with both "Payment" and "Invoice", or results with "Refund"
• "Payment received" - Returns results with the exact phrase "Payment received"

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