Products

Infobip offers a comprehensive suite of customer engagement solutions, including contact center management, AI-powered chatbot creation, marketing automation, and a unified customer data platform that gives you valuable insights into your customers and their needs.

These customer engagement solutions help you streamline communication, personalize interactions, and improve the overall customer experience.

If you are interested in using these solutions, book a demo with a product expert. The demos provide clear and concise information customized to your business needs.

Refer to the following sections for more information.

Conversations

Conversations is Infobip's cloud contact center solution (CCaaS (opens in a new tab)) that enables customer engagement across various industry-standard channels. Accessible through both a web interface and HTTP API, our solution offers the following features:

• Two-way messaging capabilities
• Conversation threading
• Comprehensive conversation management, including queue and routing management, agent assignment, resolution tracking, and historical overview.

Book a demo with our product experts.

For more information about how to use Conversations, refer to the Conversations use cases (opens in a new tab).

Answers

Answers is a comprehensive chatbot-building platform that allows you to create, test, and deploy highly customized chatbots tailored to various needs. By integrating chatbots, you can:

• Reduce customer support operational costs
• Enhance customer satisfaction with 24/7/365 support

Book a demo with our product experts.

For more information about how to use Answers, refer to the Answers use cases (opens in a new tab).

Moments

Moments is our customer engagement solution designed to deliver relevant content based on key customer data, interests, and activities.

By signing up for Moments, you will automatically gain access to People, our customer data platform, where customer profiles are stored. This enables you to quickly send personalized notifications, reminders, promotions, and more.

Book a demo with our product experts.

For more information about how to use Moments, refer to the Moments use cases (opens in a new tab).

People

People provides unified profile data, giving you deep insights into your customers and their needs. Each profile card, whether for individuals or companies, displays the customer journey stage, user activity, traits, tags, and audience segments.

Our data platform centralizes all customer information and seamlessly integrates with Infobip products and solutions. It continuously supplies relevant data to power behavior-based interactions, whether through contact center conversations or chatbot engagements, helping you create a meaningful customer journey.

For more information about how to use People, refer to the People use cases (opens in a new tab).

Book a demo

This section shows how to book a demo for Conversations. Follow similar steps for Answers and Moments.

People is enabled in your account by default.

1. Log on to the Infobip web interface (opens in a new tab).

2. Do one of the following:

   • On the Homepage → Products section, go to Conversations and select Discover features.
   • In the menu on the left, select Conversations and select Discover features.

3. On the Conversations page, select Book a meeting.

   

4. Your use cases. Select one or more options that describe how you plan to use the product.

   Use case	Description
   Conversations
   Set up a shared inbox for the entire team	Manage all incoming messages and calls in one central place.
   Use customer data for support	Give agents full access to customer details and conversation history to speed up resolution.
   Optimize agent performance with AI	Boost efficiency with AI-powered tools for message generation, translations, and admin tasks.
   Answers
   Make chatbots without any code	Build chatbots easily by dragging-and-dropping elements. No coding required.
   Build custom chatbots with code	Add coding elements to manage data processing, formatting, and context. Connect to external APIs for advanced functionality.
   AI chatbots	Improve support and drive sales with intent recognition and machine learning.
   Moments
   Create automated campaigns	Set up message flows triggered by customer behavior or events.
   Use multiple communication channels in a campaign	Combine WhatsApp, SMS, Email, Push, and other channels into a seamless journey.
   Send one-time campaigns to audience segments	Easily send promotions, updates, or alerts to targeted groups, with built-in performance tracking.

   

5. Your channels: Choose one or more communication channels that you want to use. Only channels that are supported by the product are listed.

   

6. Your goals: Describe your objectives, what you are working on, and how you want to use Conversations.

   

7. Select Book a meeting.

8. Select the date and time on which you want the demo.

   

9. Fill in your information:

   • First and surname: Your first name and last name
   • Email: The email address at which you want Infobip to contact you regarding the demo.
   • Company name: Name of your company
   • Enter the email you used to sign up for Infobip platform
   

10. Accept the privacy notice.

11. Select Book.

A confirmation about the scheduled date for the demo is displayed. You will also get an email with the booking information. You can manage your booking, if required.