Start sending messages

You can send messages through multiple communication channels, each tailored to specific use cases and offering unique benefits for customer engagement.

This page helps you take your first steps in communicating with customers using Infobip. Whether you are sending a quick text or launching a multichannel campaign, this guide introduces the basic setup you will need to start messaging.

Getting started

To begin sending messages, follow these basic steps:

Set up your Infobip account and log in.
Choose the messaging channels that best suit your use case.
Purchase a sender number (if required by the selected channel).
Configure basic settings like templates, senders, and authentication.

Some channels, like SMS, Voice, and WhatsApp, require a verified or purchased number to send messages. To learn how to obtain and configure your sender number, visit the Numbers page.

Available messaging channels

Your Infobip account supports a wide range of channels. Below are the most commonly used ones, with links to dedicated guides for each.

SMS

Send concise, text-based messages for fast and reliable customer communication.

For a detailed guide on taking your first steps with SMS, visit this page.

Email

Send personalized, responsive, and professional messages for transactional or marketing purposes.

For a detailed guide on taking your first steps with Email, visit this page.

Viber

Engage users with real-time messaging, voice, and video, via Viber Business Messages or Bots.

For a detailed guide on taking your first steps with Viber, visit this page.

Enable two-way communication and automation with one of the world’s most popular messaging apps. To use WhatsApp, you must have a registered WhatsApp sender.

For a detailed guide on taking your first steps with WhatsApp, visit this page.

Voice

Make audio calls to landlines and mobile phones, with flexible options to suit your business needs.

For a detailed guide on taking your first steps with Voice, visit this page.

What if my channel is not listed?

If a specific channel is not available in your initial setup, you can add additional channels as needed by following the steps outlined here.