Send a Message
Communicate with customers over Business Messages by using the following Infobip solutions.
Business Messages over Answers
Use Business Messages over the Infobip chatbot building platform, Answers. Build artificial intelligence and keyword-based custom chatbots as the first point of contact for customers.
The following fields in Answers are specific to Business Messages:
Business Messages over Conversations
Use Business Messages over the Infobip cloud contact center solution, Conversations. Provide customers with real-time support through one-on-one conversation with an agent.
Offer customers the option to move their chat from a chatbot to a live agent. Live agents can handle requests that a chatbot may not be able to handle.