Settings
EARLY ACCESSConfigure AI analysis and data processing for Insights and Supporting metrics.
The AI analysis features are not compliant and must not be used with Protected Health Information (PHI) or in HIPAA-eligible environments.
If your organization is subject to HIPAA regulations or handles PHI, we strongly recommend not using AI analysis for any PHI-related data, communications, or processing.
To ensure full compliance with HIPAA requirements, you can disable these features here in Insights → Settings.
By using AI analysis with PHI, you do so entirely at your own risk. Infobip assumes no responsibility or liability for any breach, unauthorized disclosure, or non-compliance with HIPAA regulations resulting from such use.
For questions about HIPAA compliance, disabling these features, or compliant alternatives, contact your compliance officer or Infobip’s Support team.
AI analysis
Use AI to detect topics, evaluate interaction outcomes, and generate summaries from customer interactions.
To enable AI analysis, turn on the toggle in the upper right corner.
Data processing
When AI analysis is turned off, interaction data is not processed by AI models. You can turn AI analysis back on at any time to enable AI-powered insights.
When AI analysis is disabled, the following applies:
- New interactions are not analyzed
- Topic detection, interaction outcome evaluation, and interaction summaries are unavailable
- Analytics may be incomplete for this period