Add media content
Multimedia FAQ answers can include images and videos alongside text. This lets you provide richer, more informative responses to end user queries.
Supported media types
You can include the following media types in FAQ answers:
- Images: Still images such as product photos, diagrams, or step-by-step screenshots.
- Videos: Hosted video content such as tutorials or demonstrations.
Add media to FAQ entries
Media is defined per FAQ entry in the .csv file when you create or update the FAQ.
The .csv file uses the following columns for media:
| Column | Description |
|---|---|
| image | URL to an image. The image must be hosted and publicly accessible |
| video | URL to a video. The video must be hosted and publicly accessible |
An FAQ entry can include text only, text with an image, text with a video, or all three. Leave the column value empty if the entry does not use that media type.
Example [#media-example-add-media]
The following entry includes a text answer and a video:
csv
1questions;answer;image;video
2How do I configure a chatbot?;See the documentation at /answers;;https://www.youtube.com/watch?v=GxZw1X03ooc
The following entry includes a text answer and an image:
csv
1questions;answer;image;video
2Where is the nearest pick-up point?;Visit our pick-up location at 123 Main Street.;https://example.com/images/pickup-location.png;
Media hosting requirements
Important
All media must be hosted on a publicly accessible URL. Multimedia FAQ does not host media files directly.
Ensure the following:
- The URL is stable and will not change over time.
- The URL does not require authentication to access.
- The image or video file is in a format supported by the channel through which the end user receives the response.