Find out everything about the agent panel in Live Chat - session info, how to merge previous issues into one conversation, as well as a typing indicator so you know when the customer is typing and you can start preparing an answer which results in an immediate solution to their issues.
Live Chat Session Info
In all Live Chat conversations agents can get more context in terms of which website page the customer starts the conversation, which browser and device they are using.
There might be several conversations of the same visitor during just one session on the website.
Agents can get a quick look at the previous communication of the same visitor and merge conversations into one if it’s related to the same topic.
During a conversation, agents can see that the customer started typing and what exactly they are typing – a sneak peek of the message.
With the sneak peek feature, agents can obtain more insight into customers' questions and already start preparing a reply to provide a quick resolution whenever possible.