Additional functionality

Identity change

Opt to receive a notification when an end user's WhatsApp account (MSISDN) has potentially been transferred to a different user. Thus, you can avoid sending sensitive information to the wrong user.

If you enable this feature, you will receive user identity information with every inbound message that is delivered to your webhook.

The process flow is as follows:

For more information and an example, refer to the API request (opens in a new tab).

To enable this feature, contact (opens in a new tab) the Infobip Support team.

Search functionality for official business account

End users can use the Search function to find your official business account. To be visible in the Search function, follow one of these options:

• Go to WhatsApp Account Manager and activate the Search function.
• Contact (opens in a new tab) the Infobip Support team.

WhatsApp Payments India & Brazil

WhatsApp Payments is a feature that supports a native checkout experience. Your business can enable customers to pay for their orders or services using WhatsApp.

Payment itself contains two components: Order details and Order status message. Business send customers invoice (order_details) message to initiate the payment. Afterwards, they get notified about payment status updates via webhook notifications. Upon receiving payment signal for an order, business relay this payment signal to the consumer through interactive (order_status) message.

Order details message is a new type of interactive message, which always contains the same 4 main components: header, body, footer , and action. Inside the action component, the business includes all the information needed for the customer to complete their payment.