Reports and insights
Analytics
Use Infobip analytics to obtain information about the performance of chatbots, agents, and your contact center. You can obtain reports and insights through Answers, Conversations, Moments, and API (opens in a new tab).
URL shortening and tracking
You can enable the following features for your WhatsApp channel:
- URL shortening: Reduce the length of URLs
- URL tracking: Track the number of times an end user clicks a URL
You can enable URL shortening without enabling URL tracking. However, you cannot enable URL tracking without enabling URL shortening.
URL shortening and tracking is available in the following solutions: