Sender registration process

Infobip's WhatsApp sender registration process enables businesses to link a phone number with WhatsApp for messaging. This registered number is called a WhatsApp sender, and it allows you to send and receive messages through Infobip web interface (opens in a new tab) and WhatsApp API (opens in a new tab).

To register your WhatsApp Business Account (WABA) and WhatsApp sender, follow the steps below.

1. In the web interface (opens in a new tab), navigate to Channels and Numbers > Channels and select WhatsApp.

2. In the Overview tab, select Register sender. You will see several registration options available:

• Buy a new number (Recommended): The fastest way to connect a number, as Infobip provides a pre-verified WhatsApp number, allowing you to start messaging immediately without manual verification.
• Connect a number you have outside of Infobip: Choose this option if you want to use a new number or one previously linked to a personal or business WhatsApp account (you will need to delete any pre-existing WhatsApp accounts)
• Connect an Infobip number: Use this option if you have already purchased a number from Infobip and want to register it for WhatsApp messaging.
• I have a WhatsApp number that is in use with another provider: Select this if you are migrating a WhatsApp-enabled number from another provider to Infobip, ideally timing the transfer near the end of the month to minimize downtime.

To see the signup registration process in action, check our demo video below:

Buy a new number (Recommended)

Buying a pre-verified WhatsApp number is recommended because Infobip automatically completes the verification process in the background after you select and purchase a number. Buying a number from Infobip eliminates manual verification and allows you to proceed directly to sender registration.

1. Browse through the list of available numbers from different countries and choose the one that suits your needs.

2. Select Buy number and complete the purchasing steps to acquire the number.

   
   Note

   If the number verification fails, try restarting the verification process. If the issue persists, please contact your account manager or Support.

   If there is no number available for your country

   • Choose a number from another country as there are no limits on sending WhatsApp messages between countries.
   • Contact your account manager or Support to order a number from your country.
   • Get a number outside of Infobip and restart the WhatsApp sender registration process again by selecting the Connect a number you have outside of Infobip option.

3. You will see a pop-up telling you that the number verification is in progress, which may take several minutes. Do not close this window until the verification finishes.

   

4. Once the verification is complete, another pop-up window will confirm that the number is successfully verified. Select Login with Facebook to start the registration process.

   

5. Enter your Facebook email address or phone number, review the permissions you will grant Infobip, and select Get started.

   

6. Enter your business information:

   • Provide details such as business portfolio, name, email, website or profile page, and country.
   • You can select an existing business portfolio or create a new one to connect with your phone number.
   • Once you are ready, select Next.
   

7. Create or select your WhatsApp Business Account (WABA) and select your WhatsApp Business Profile.

   • Under Create or Select a WhatsApp Business Profile, you should see the number you bought from Infobip (BSP provided number)
   • Once you are ready, select Next.
   

8. Name and categorize your WhatsApp Business Account (WABA).

   • Enter the name for your WABA (if you do not have one already), add a display name and choose the appropriate category.
   • Under more options, you can also set the timezone, business description, and website.
   • Once ready, select Finish.
   
   Note

   The WhatsApp business account name is not shown to your audience, only the profile information.

9. Review Infobip's access request and select Continue.

   

10. Wait for your information to get verified and finish the registration.

    • You will see a window telling you that your information is being verified. Do not close it until the verification process finishes.
    
    • Once your verification is completed, you will be notified that your account is ready. Review the initial benefits and select Finish.
    
    • If you see the screen that registration is in process, wait and let it finish. Do not close the window.
    
    • Once the process finishes, your sender is registered.
    

You have now registered your WhatsApp sender and can start communicating with your customers.

Connect a number you have outside of Infobip

If you already have a new number or one connected to a personal WhatsApp account or WhatsApp Business App, select this option.

To delete your account, follow these steps:

• Open WhatsApp or WhatsApp Business App on your phone.
• Go to Settings > Account and select Delete my account.
• Complete the process to delete your WhatsApp account. It may take up to 3 minutes for the disconnected number to become available, and messages sent to this number will be queued.

When ready to proceed, return to the screen above and follow the steps below.

1. Confirm you have understood that you must delete any pre-existing WhatsApp account and select Login with Facebook to continue with the sender registration process.

2. Review the permissions you will grant Infobip and select Get started.

   

3. Enter your business information:

   • Provide details such as business portfolio, name, email, website or profile page, and country.
   • You can select an existing business portfolio or create a new one to connect with your phone number.
   • Once you are ready, select Next.
   

4. Create or select your existing WhatsApp Business Account (WABA) and business profile.

   

5. Name and categorize your WhatsApp Business Account (WABA).

   • Enter the name for your WABA (if you do not have one already), add a display name, and choose the appropriate category.
   • Under more options, you can also set the timezone, business description, and website.
   • Once ready, select Next.
   
   Note

   The WhatsApp business account name is not shown to your audience, only the profile information.

6. Next, add a number you have outside Infobip you want to use as your WhatsApp sender. Ensure that the number is active, that is, it can receive an SMS or a phone call for verification purposes.

   

7. Enter the verification code you received and select Next.

   

8. Review the initial benefits and select Finish.

   
   • If you see the screen that registration is in process, wait and let it finish. Do not close the window.
   
   • Once the process finishes, your sender is registered.
   

You have now registered your WhatsApp sender and can start communicating with your customers.

Connect an Infobip number

If you already have a number you bought from Infobip that you use for our other solutions and want to use it with WhatsApp, choose this option.

1. Select your number from the dropdown, and select Continue.

   

2. You will see a pop-up telling you that the number verification is in progress, which may take several minutes. Do not close this window until the verification finishes.

   

3. Once the verification is complete, another pop-up window will confirm that the number is successfully verified. Select Login with Facebook to start the registration process.

   

4. Enter your Facebook email address or phone number, review the permissions you will grant Infobip, and select Get started.

   

5. Enter your business information:

   • Provide details such as business portfolio, name, email, website or profile page, and country.
   • You can select an existing business portfolio or create a new one to connect with your phone number.
   • Once you are ready, select Next.
   

6. Create (or select if you already have one) your WhatsApp Business Account (WABA) and WhatsApp Business Profile.

   • Under Create or Select a WhatsApp Business Profile, you should the number you bought from Infobip (BSP provided number)
   • Once you are ready, select Next.
   

7. Name and categorize your WhatsApp Business Account (WABA).

   • Enter the name for your WABA (if you do not have one already), add a display name, and choose the appropriate category.
   • Under more options, you can also set the timezone, business description, and website.
   • Once ready, select Finish.
   
   Note

   The WhatsApp business account name is not shown to your audience, only the profile information.

8. Review Infobip's access request and select Continue.

   

9. Wait for your information to get verified and finish the registration.

   • You will see a window telling you that your information is being verified. Do not close it until the verification process finishes.
   
   • Once your verification is completed, you will be notified that your account is ready. Review the initial benefits and select Finish.
   
   • If you see the screen that registration is in process, wait and let it finish. Do not close the window.
   
   • Once the process finishes, your sender is registered.
   

You have now registered your WhatsApp sender and can start communicating with your customers.

I have a WhatsApp number that is in use with another provider

Select this option if you want to migrate your phone number from another provider to Infobip.

To successfully complete the migration process, you must meet the following requirements:

• Your Meta Business account must be verified.
• Your existing WABA and display name must be approved.
• You have resolved any pending display name change requests.
• Your existing WABA must have a valid payment method set up.
• The two-step verification (2FA) has been disabled for your number. If you own your WABA, you can use the WhatsApp Manager to disable the 2FA (opens in a new tab). Otherwise, you must ask your previous provider to disable it for you.

When you are ready to process, return to the screen above and follow the steps below.

1. Confirm you have read Meta's documentation (opens in a new tab) and disabled 2FA. Then, select Login with Facebook to continue with the sender registration process.

2. Review the permissions you will grant Infobip and select Get started.

   

3. Enter your business information:

   • Select your existing business portfolio (you cannot migrate to a new portfolio).
   • Add your business name, email, website or profile page, and country.
   • Once you are ready, select Next.
   

4. Create or select your existing WhatsApp Business Account (WABA) and business profile.

   

5. Name and categorize your WhatsApp Business Account (WABA).

   • Check the name of your WABA (if you do not have one already), add a display name, and choose the appropriate category.
   • Under more options, you can also set the timezone, business description, and website.
   • Once you are ready, select Next.
   
   Note

   The WhatsApp business account name is not shown to your audience, only the profile information.

6. Next, add a number you used with your previous provider as your WhatsApp sender. Ensure that the number is active, that is, it can receive SMS or a phone call for verification purposes.

   

7. Enter the verification code you received and select Next.

   

8. Review the initial benefits and select Finish.

   
   • If you see the screen that migration is in process, wait and let it finish. Do not close the window.
   
   • Once the process finishes, your sender is migrated.
   

You have now migrated your WhatsApp sender and can start communicating with your customers.

Once you complete the migration flow, the system generates a new WhatsApp Business Account (WABA), associates it with your Meta business portfolio, grants app access to the WABA, and generates a new WABA ID. Your phone number remains unchanged, ensuring that key account attributes are preserved.

Items that will be migrated:

• Display name
• Sender quality rating
• Messaging limits
• Official Business Account status
• Eligible templates (duplicated with the same statuses as their source counterparts)
• Messages and chat history (only Cloud senders)

Low-quality, rejected, or pending templates, messages and chat history for hosted senders, and Flows will NOT be migrated.

Eligible templates are duplicated in the new WABA and are subject to Template categorization guidelines (opens in a new tab). Only templates that meet the following criteria are eligible for duplication:

• Status: APPROVED
• Quality score: GREEN

Template quality ratings will NOT be migrated. Duplicated templates will start with an UNKNOWN quality rating, which remains for the first 24 hours. A new quality rating will be assigned after sufficient data is collected.