Start using WhatsApp Business Solution in UAE with Infobip

Be present on messaging
app no.1

64% of people prefer WhatsApp messaging over a call or email. As your WhatsApp Business Solution Provider, we are here to help you connect with your customers at every stage of the customer journey. Send notifications to inform and engage. Be there to offer support with chatbot or live agent.

Drive sales with engaging offers

Promote your offering using all possibilities of rich media – send pictures, files, audios, and videos. Start using WhatsApp Business Platform in UAE with Infobip.

Build your own WhatsApp chatbot

Use Answers, our drag-and-drop chatbot building platform, to deploy your own chatbot quickly and easily over WhatsApp and be able to connect with your customers 24/7.

Get personal

Add WhatsApp to your contact center and let your agents easily connect with customers, providing personalized support through multiple chats at the same time with our cloud contact center solution – Conversations.

Engage, inform, notify

Send useful, timely notifications, reminders, and alerts and build automated flows using Infobip’s Omnichannel Customer Engagement Hub – Moments.

How can we help you?
What would you like to do?
How many agents do you have?
How would you like to improve your customers’ security?
Are you already messaging your customers?
Which channels do you plan to use?
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Why Infobip

A private and secure platform

Customers look at WhatsApp as a safe and private place to communicate. WhatsApp Business requires a business to verify its account, so customers can be assured that they are in contact with a verified company.

Real-time customer service and support

WhatsApp offers quick, efficient, and reliable messaging platform, providing alerts and updates that can be received in real-time.

A highly engaging digital channel

WhatsApp Business messaging enables businesses to engage with customers through different media types – pictures, files, audios, and videos.

A personal and trusted channel

WhatsApp can be used to send personalized promotions, updates, and more from a profile that is branded in line with the company’s guidelines.

Supports automation and FAQ

Businesses use AI chatbots and keyword chatbots to automate elements of their customer service, increase efficiency and boost customer satisfaction.

Unlocks valuable customer insights

With the messaging statistics feature on WhatsApp Business, it is possible to gain valuable insights and measure success levels in new ways.

Infobip was a gamechanger in helping us digitally transform the way we communicate with customers. Conversations and Answers helped us deliver a seamless customer experience over WhatsApp – using a chatbot to solve 69% of common queries and effortlessly transfer complex queries to agents decreased our average wait time by 96% and improved our customer satisfaction.

Explore customer story

Abdullah Khan

Customer Service Team Lead, Edenred UAE

Using Infobip as our WhatsApp Business Solution Provider to help us integrate the WhatsApp Business API made the process easy. Introducing self-service options over the chat app helped us reduce our tax certificate call costs by 32% and gave us a Net Promoter Score of 80/100. Our customers are very satisfied with the simplified processes. We are currently exploring the option of integrating a chatbot in the future.

Explore customer story

Saad Iqbal

Head of Automation, Jazz

The key to standing out in the automotive industry is identifying the market’s need and developing solutions that make car buying, servicing, or inquiries a seamless customer journey. By digitally enabling the customer journey and launching this new chatbot service over the WhatsApp channel. Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data capturing quickly.

Explore customer story

Mohammed El-Khayat Deputy GM

Customer Experience and Digital