Reports and Insights

Analytics

Obtain information about the performance of chatbots, agents, and your contact center by using Infobip analytics. You can obtain reports and insights through Answers, Conversations, and Moments.

URL Shortening and Tracking

You can enable the following features for your LINE channel:

• URL shortening: Reduce the length of URLs
• URL tracking: Track the number of times an end user clicks a URL

You can enable URL shortening without enabling URL tracking. However, you cannot enable URL tracking without enabling URL shortening.

URL shortening and URL tracking are available in FLOW in Moments.