Performance report

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A performance report provides detailed information about the performance of selected communications and channels.

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Create a performance report

To create a performance report, follow these steps:

1. In the web interface (opens in a new tab), go to Analyze > Reports.

2. In the Report type section, select Performance, and then Create report.

3. In the Performance report content > Metrics section, select the type of performance that you want to track.

   • Available metrics include:
     • Delivery rate by country
     • Traffic by account
     • Delivery rate by channel
     • Clicks by URL and recipients
     • Delivery errors
     • Traffic by country
     • Delivery rate by network
     • Traffic by channel
     • Detailed clicks by URL and recipients
     • Traffic by user and by sender
     • Delivery rate by account
     • Traffic by network
     • Delivery rate by communications
     • Traffic by days

4. In the Channels and services section, select the channels that you want to track.

   • By default, all channels are selected.
   • To track a specific channel, clear the channels that you do not need.
   • To quickly update your selection, use None and All.

5. In the Recurrence and date range section, set the following:

   • Whether the report is one-time or recurring
   • The date range for the report

6. In the Filters section, set the following:

   • The message status (Delivered, Pending, Rejected, Undeliverable, Expired)
   • The Voice and Video status, if applicable (Answered by human, Answered by machine, Not answered, Busy, Undeliverable)
   • To see more options, select View additional filters.
   

7. In the Options section, set the following:

   • File format: Select .xlsx or .csv
   • Direct link: Choose whether you want to generate a shareable link to the report. Anyone with the link can download the report. The link is valid until the report status changes to Expired.
     IMPORTANT

     The Direct link option is not enabled by default and is available only on request.

   • Recipients: Enter the recipients to whom you want to send the report.

8. Select Create report.

   

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View or download a report

After the report is generated, download the report or view it in the web interface.

For more information, see Download or view report data from the web interface.

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