Test Live Chat scenarios without a single line of code. When you create a new widget or modify an existing one, check how it works in practice with the Live Chat demo functionality.
Step 1 – Open Your Widget Configuration
Open your widget configuration in APPS > Live Chat > and select your widget.
Click on the Try widget demo button to try the demo.
Step 2 - Showcase Page
The Showcase page allows you to test Live Chat with Conversations and Answers emulating the experience you would have if it were your own website.
In Demo you can verify cases with your visitors and authenticated customers.
Live Chat widget on the demo page allows you to control widget visibility options:
- Display the widget - controls visibility of the widget on your website
- Pages - safelists domains and pages where your configured widget can be visible to your customers
- Scheduling - time schedule for the widget to be visible to your customers on your website
By default, the showcase page starts with Visitor. This case simulates a situation where some visitor browses through your website.
You can simulate an authenticated customer session by clicking the LOG IN button. The authenticated customer would be the one who logs in on your website.
The Showcase page uses your email adress as username for authenticated customer session.
To reset your Live Chat session back to visitor you need to click the LOG OUT button.
Test Agent Experience
Once you send the first message in the Live Chat widget, click the Test Agent Experience button to open the agent panel with the conversation you initiated from the showcase page.
If you closed the conversation from the agent side, just send a new message from Live Chat to open a new conversation and the button will be active.
Step 3 - Start Conversations as a Visitor
This case emulates a situation when the end user comes to your website and wants to ask a general question. At this moment you do not know their identity, thus making them just a visitor on your website.
Send your first message from the showcase demo page chat.
Click the Test Agent Experience button to open the dialogue in the Agent panel
Step 4 - Upgrade Conversation From Visitor to Authenticated Customer
One of the most common cases is when you need a trustful session to verify the end user asking for support. However, users may start a conversation before they are logged in to your website.
We handle this case in a way that once your end user proceeds with signing in on your website, the widget will show the previous conversation and the agent will then see the identity of the user who logged in. The end result here is that the incipient conversation will be preserved and upgraded to the authenticated customer conversation.
Click LOG IN in the Simulation settings ongoing visitor conversation on the showcase page and your chat session will automatically be upgraded to a chat with authenticated customer.
If you've had previous conversation history as an authenticated customer, the widget will show the history above your current conversation messages.
Step 5 - Resetting Authenticated Session
Once the end user logs out from the website, they will be treated as untrusted and the authenticated session will be reset to visitor session once again.
Click the LOG OUT button to simulate an authenticated customer logging out from your website.