Do Not Contact list

EARLY ACCESS

Comply with personal data regulations by using the Do Not Contact list. It helps you make sure that no communication is sent to the numbers and emails from people who no longer wish to be contacted.

When end users do not want to be contacted by your communication campaigns, they can opt out or unsubscribe. Add the contact information of these end users to your Do Not Contact list so that the campaigns will not send them any more messages.

To access the Do Not Contact list, go to Customer Profiles → Configuration → Do Not Contact list tab.

Working with the Do Not Contact list

You can:

View the list of contacts in the Do Not Contact list
Add contacts to the list through Customer Profiles or through a Journey
Remove contacts from the list through Customer Profiles or through a Journey
Import contacts into the list
Export contacts from the list
Track whether a person who wants to stop receiving your communications is present in your Do Not Contact list. You can also view how the opt out was received, such as message from the end user, campaign action, URL opt out, or manually added.

View contacts list

Go to Customer Profiles → Configuration → Do Not Contact list tab. You can see a list of unsubscribed contacts.

Each contact shows the following information:

Contact information - Contact information of the end user. Depending on the channel, this field is either the phone number or the email address of the end user.
Sender - Senders from which messages cannot be sent to the end user
Source - How the opt out was received, such as message from the end user, campaign action, URL opt out, or added manually
Channel - Channels on which messages cannot be sent to the end user
Account - Accounts from which messages cannot be sent to the end user
Added - Timestamp of when the profile was added to the list

Filter the list

To filter contacts:

Select the filter icon.
Select Add filter and then select the required filters.
You can add more than one criterion to the same filter.
You can configure multiple filters.

Add contacts

Add contacts through Customer Profiles

To add contacts to the Do Not Contact list:

Go to Customer Profiles → Configuration → Do Not Contact list tab.
Select Add new. A new line is added at the beginning of the list.
Complete the following fields:
- Contact information - Contact information of the end user. Depending on the channel you select, enter either the phone number or the email address of the end user. If you enter an email address, you can select only Email in the Channel field.
Make sure that phone numbers are in international format. Example: 441234567890
- Sender (Optional) - Select your sender. All communication to the end user is blocked from this sender. The end user can still receive communication from your other senders. To add more than one sender, create a separate entry for each sender.
- Channel - Select the channel. All communication to the end user is blocked on this channel. The end user can still receive communication on your other channels. To add more than one channel, create a separate entry for each channel.
You cannot select the WhatsApp channel. To block communication over WhatsApp, use the Add to Do not contact list element in your Journey. To block communications over all channels, including WhatsApp, leave the channel field blank.
- Account - Select one or more of your accounts. All communication to the end user is blocked from these accounts. The end user can still receive communication from your other accounts.
Select Save.

The end user is now added to the Do Not Contact list.

Add contacts through Journeys

See the Add to do not contact list section in the Journeys documentation.

Import contacts

Prepare the file

The file must follow these specifications:

Supported file formats: .txt, .csv, .xlsx, and .zip
Maximum file size: 15 MB
For all file formats other than .zip, if the file size exceeds the maximum file size, try compressing it into a .zip file. The .zip file should contain only 1 compressed file. If you add more than 1 file, only the first file is used to update the Do Not Contact list, and the other files are ignored.

Example:

Contact information	Sender	Channel
1234567890	9876543210	Viber
`[email protected]`	`[email protected]`	Email

Import the file

To import contacts:

Go to Customer Profiles → Configuration → Do Not Contact list tab.
Select Import.
Select the import file from your system.
(Optional) In the Skip rows field, select the row from which the data needs to be imported. The rows before the specified row are ignored during the import.
In the Map your data section, map the columns in your file with the fields in the Do Not Contact list.
- To undo the mapping for a specific column, select the undo option.
- To skip specific columns in the file, leave them unmapped. These columns are not imported.
Select Analyze.
Select one or more accounts into which the file needs to be imported.
Select Import.

The import time depends on the amount of data in your file. You can view the progress of the import process. You will get a notification when the import is complete.

Remove contacts

Remove contacts through Customer Profiles

To remove contacts from the Do Not Contact list:

Go to Customer Profiles → Configuration → Do Not Contact list tab.
Do one of the following:
- Select the x icon against a contact and then select Delete.
- Select one or more contacts that you want to delete and then select Delete.

Remove contacts through Journeys

See the Remove from do not contact list section in the Journeys documentation.

Export contacts

To export contacts from the Do Not Contact list:

Go to Customer Profiles → Configuration → Do Not Contact list tab.
Select the contacts that you want to export.
Select Export.

Company custom attributes Computed attributes