Manage segments

EARLY ACCESS

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Maintain your audience segmentation strategy by editing, deleting, and duplicating segments. To create new segments, see Create a segment.

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Edit a segment

You can edit a segment only if it is not used in an active Journey. You must stop or complete the Journey before editing the segment.

To edit a segment:

1. Go to Customer Profiles → Segments.
2. Select the segment you want to edit.
3. Make the relevant changes.
4. Select Save.

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Delete a segment

You can delete a segment only if it is not used in an active Journey.

1. Go to Customer Profiles → Segments.
2. Delete the segment:
   1. To delete a single segment, select the three dots next to the segment and select Delete.
   2. To delete multiple segments, select the segments you want to delete and then select Delete.

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Duplicate a segment

Duplicating a segment creates a copy that you can modify without affecting the original segment. This is useful when you want to create similar segments with minor variations.

To duplicate a segment:

1. Go to Customer Profiles → Segments.
2. Select the three dots next to the segment.
3. Select Duplicate.

A copy of the segment is created with the same rules as the original segment. You can edit the duplicate segment independently.

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