The faster way to connect with 1.8B iOS users through Apple Business Chat
Infobip connects your business to iMessage — so you can sell, support, and authenticate customers without them ever leaving their Messages app
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Brands driving results with Apple Messaging
Uses
Every stage of the customer journey, handled in one chat thread
Improve your interactions with customers and drive better business results.
One integration. Every Apple Messages for Business capability, live in days
Infobip’s APIs and low-code options plug directly into your existing tech stack — CRM, contact center, or e-commerce platform. Your developers get comprehensive documentation and multi-language SDK support. Your business gets Apple Messages for Business live faster.
Native integrations with Salesforce, Zendesk, Shopify, and more
Everything your team needs to manage Apple Messages for Business at scale
Conversations, Answers, and People CDP are built to work together — so your agents, chatbots, and customer data are always in sync
Uses
Give customers more reasons to stay in the conversation
Create more engaging experiences and smoother user journeys on a single chat app.
Messages for Business Forms
Message Forms use standard Apple interface elements, such as tappable items with single or multiple selections, and day-picker wheels, which iOS users are already familiar with.
From first message to loyal customer — Apple Messages for Business handles every step
From initial inquiry to product delivery, interact with customers and build better experiences using Apple Messages for Business
SECURITY AND AUTHENTICATION
Enable authentication options
Simplify and speed up processes by enabling registration confirmations, direct login, or two-factor authentication directly through chat.
CALL DEFLECTION & SELF-SERVICE
Keep a clean database
Reduce inbound phone call volume by offering Message Suggest and build a simple FAQ chatbot. Give your customers immediate answers to common questions and enable agent takeover when needed.
IN-CHAT COMMERCE
Showcase your product offering
Use a list picker to provide customers with a complete view of your product offerings. Connect your list picker with Apple Pay to support the entire purchasing journey.
ASSISTED SELLING
Offer assisted shopping
Assist your customers in selecting the appropriate product or service based on the information collected from Message Forms. Send a 3D file of a product to simulate the experience they would have in the store.
INTELLIGENT ESCALATION
Resolve issues in chat
Allow your customers to share all the details about issues they are experiencing through Forms. If a chatbot cannot resolve the issue, a live agent can take over and call back the customer using the responses submitted through Forms.
See Apple Messages for Business in action
Apple Messages for Business: What is it and how to use it for customer support.
As an Apple business partner and authorized messaging platform we can help you engage with iOS users and provide a memorable service through Safari, Maps, Siri, Apple Pay, and more. Discover the benefits and how to get started with Apple Messages for Business!
- Customer Service.
- Apple Messages for Business.
- Awareness.
8 Use cases for driving engagement on Apple Messages for Business.
Apple Message Forms are great for driving customer engagement and more interactive messaging. Read our blog to learn some exciting use cases!
- Marketing.
- Apple Messages for Business.
- Best Practices.
How to Use Apple Messages for Business in Your Contact Center.
Wondering whether you should add Apple Messages for Business to your contact center, and how to do it? Wonder no more.
- Customer Service.
- Apple Messages for Business.
- Best Practices.
Boost Your Omnichannel Messaging Experience with Apple Messages for Business.
From new channels like apple messages for business and personalization capabilities check out how you can leverage omnichannel messaging.
- Customer Service.
- Apple Messages for Business.
- Best Practices.
Your customers are on Apple. Are you?
Join the brands already using Infobip to reach iOS users where they spend their time — and turn conversations into conversions.