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Transform Your Customer Experience with WhatsApp Chatbots

Reach over 2 billion active users worldwide with intelligent, automated conversations on the world’s most popular messaging app. Our WhatsApp Business chatbot solution helps you engage customers, provide 24/7 support, and drive conversions—all on the channel they prefer.

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Two smartphone screens. The left screen shows an Instagram sponsored post by "Activist" with an image of a black smartwatch displaying active energy 320 and the text "Track your performance." Below, a green button says "Send Message" with a WhatsApp icon and the caption reads: "ActiveStore Beat yesterday with the latest addition to our smartwatch offer." The right screen shows a chat with "Activist" who is active now. The user message says: "Hi, do you have this one in stone blue?" The reply from Activist reads: "Hi! Yes, we do 🙂 Check it out!" Below is a picture of a smartwatch with a stone blue band, priced at $399, and a blue link that says "View item."

Infobip has helped us develop the optimum journey for users to interact with the brand through WhatsApp easily. The technical expertise provided by Infobip has also allowed us to integrate it with our systems for smooth data-capturing quickly.

Mohammed El-Khayat

Deputy GM – Customer Experience and Digital Transformation, Nissan

Key Features

Learn more about the key features that will help you automate customer interactions and accelerate conversions.

How top brands are benefiting from introducing chatbots

Learn about some of the innovative ways our customers are using chatbots built with Answers to drive conversions and enhance their customer service.

See Customer stories

Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot

  • 4.4

    customer satisfaction rate

  • 71%

    increase in unique users

  • 138%

    increase in leads

Unilever: Promoting new products with a conversational WhatsApp chatbot

  • 14x

    higher product sales

  • 290,000

    messages exchanged in 7 days

Uber: Capitalizing on the global expansion of the ride-sharing phenomenon

  • 90%

    of global calls anonymized

Anand Rathi: 40% increase in CTR with WhatsApp Chatbot built by Infobip

  • 40%

    increase in CTR

  • 10%

    increase in renewals

  • 5%

    decrease in call center calls

Apps to integrate and grow with 

With our wide range of integration options, you can use Answers to enhance your customer support strategy using your existing systems. 

Click here to access all Answers integrations

Explore Chatbots on other channels  

The chatbot platform trusted by innovators

31,000

chatbots built

96 million

active sessions

1.3 billion

messages exchanged

90%

of businesses report faster complaint resolution with chatbots
Source: MIT Technology Review

$8 billion

in cost savings from the use of conversational chatbots
Source: Juniper Research











	


	

	Programmable support with Conversations API




	

	Build and deploy custom chatbots on your preferred channel, and integrate with your existing systems, third-party CCaaS or CRM solutions, through our Conversations API.




	
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						omnia qr code
		






	


	

	Try it out. Meet Omnia.




	

	Omnia is Infobip’s own chatbot, built and deployed using Answers. Scan the QR code or add +447860064511 to your contacts and say “Hi” over WhatsApp




	
			Try it on WhatsApp
	









	

	

	Transform Your Customer Conversations Today

	Join 31,000+ businesses already using our platform to deliver exceptional customer experiences at scale.

	

		
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