Feature parity
Table serves as a guideline which Infobip features are supported by the local carriers.
For being able to use it, the feature has to be supported by both Infobip and the carrier.
Example: File type message - PDF
In order for customer to use it, both requirements have to be met:
1. Infobip solution must be one of:
- RCS API v1
- RCS API v2
- Broadcast
2. Carrier must be one of:
- India - Vodafone Idea, Airtel, BSNL, Reliance JIO
- Nigeria - Airtel, MTN
- Poland - Orange
- France - Orange
- Spain - Orange
- All other carriers
Feature | Details | Google platform support for RCS / RBM | Infobip products features coverage | Carriers features coverage | ||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
RCS API v1 | RCS API v2 | Broadcast | Moments | Conversations | Answers | Telefonica (Spain) | Vodafone Idea, Airtel, BSNL, Reliance JIO (India)
Airtel, MTN (Nigeria) |
Orange (Poland, France) | Orange (Spain) | Claro (Argentina, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua)
Telcel (Mexico) |
All other carriers
(feature coverage identical with Google platform coverage) |
|||
Text message | Text | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Suggested reply | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested action | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
File type message | File via URL | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ |
✓ |
✓ | ✓ | ✓ | - | ✓ |
File via Upload | ✓ | - | - | - | - | - | ✓ | - | ✓ | ✓ | ✓ | - | ✓ | |
✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | - | ✓ | ||
Image: JPEG/JPG | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Image: GIF | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | - | ✓ | |
Image: PNG | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Video: H263 video |
✓ * |
✓ | ✓ | ✓ | - | - | - | - | ✓ | - | ✓ | - |
✓
|
|
Video: M4V video |
✓ * |
✓ | ✓ | ✓ | - | - | - | - | ✓ | - | ✓ | - |
✓ * |
|
Video: MP4 video | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Video: MPEG-4 video (*.m4p) | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | - | ✓ | - | ✓ | |
Video: MPEG video |
✓ |
✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ |
✓ |
|
Video: WEBM video | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | - | ✓ | |
Audio: all file types | - | - | - | - | - | - | - | - | - | - |
- |
- | - | |
Suggested reply | ✓ | - | ✓ | ✓ | - | - | - | ✓ | ✓ | ✓ |
- |
- | ✓ | |
Suggested action | ✓ | - | ✓ | ✓ | - | - | - | ✓ | ✓ | ✓ |
- |
- | ✓ | |
Suggested reply | Text | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Suggested action | Dial number | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
View location | ✓ | ✓ | ✓ | ✓ | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Share location | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Open a URL | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Create a calendar event | ✓ | - | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Rich card | File via URL | ✓ | ✓ | ✓ | ✓ | ✓ | - | - |
✓ |
✓ | ✓ | ✓ | - | ✓ |
File via Upload | ✓ | - | - | - | - | - | - | - | ✓ | ✓ | ✓ | - | ✓ | |
Image: JPEG/JPG | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Image: GIF | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | |
Image: PNG | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
- |
✓ | ✓ | ✓ | ✓ | ✓ | |
Video: H263 video |
✓ * |
✓ | ✓ | ✓ | - | - | - | - | ✓ | - | - | - |
✓ * |
|
Video: M4V video |
✓ * |
✓ | ✓ | ✓ | - | - | - | - | ✓ | - | - | - |
✓ * |
|
Video: MP4 video | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | |
Video: MPEG-4 video (*.m4p) | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | |
Video: MPEG video |
✓ |
✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ |
✓ |
|
Video: WEBM video | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | |
Card orientation: vertical/horizontal | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Card alignment: left/right | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Media height: short/medium/tall | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Media/Card title | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Media/Card description | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested reply in card | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested action in card | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested reply below card | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested reply below card | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ | |
Rich card carousels | File via URL | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
File via Upload | ✓ | - | - | - | - | - | - | - | ✓ | - | ✓ | - | ✓ | |
Image: JPEG/JPG | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Image: GIF | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | - | ✓ | ✓ | |
Image: PNG | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
- |
✓ | ✓ | ✓ | ✓ | ✓ | |
Video: H263 video |
✓ * |
✓ | ✓ | ✓ | - | - | - | - | ✓ | - | - | - |
✓ * |
|
Video: M4V video |
✓ * |
✓ | ✓ | ✓ | - | - | - | - | ✓ | - | - | - |
✓ * |
|
Video: MP4 video | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | |
Video: MPEG-4 video (*.m4p) | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ? | ? | ✓ | ✓ | ✓ | |
Video: MPEG video |
✓ |
✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ |
✓ |
|
Video: WEBM video | ✓ | ✓ | ✓ | ✓ | - | - | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | |
Rich card width: medium/small | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Media height: short/medium/tall | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | - | ✓ | |
Media title | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Media description | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested reply in card | ✓ | ✓ | ✓ | ✓ | ✓ | - | - | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested action in card | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested reply below card | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ | |
Suggested reply below card | ✓ | ✓ | ✓ | ✓ |
✓ |
- |
- |
✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
* (potentional problems with content delivery due to Google issues)