Predefined templates

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Predefined templates are provided by Infobip and cover common use cases. They help you get started quickly without building a journey from scratch.

Key behavior:

Predefined templates cannot be deleted.
Templates are available only for channels that are enabled in your Infobip account.

Examples of predefined templates

The following are examples of predefined Journey templates:

Cart abandonment
Survey
Simple chatbot over Viber
Payment and appointment reminders
Promotional messages
Welcome messages

Predefined templates page

The Predefined tab lists all predefined templates available for your account. To open the page, go to the Infobip web interface > Automation Studio > Journeys > Templates > Predefined tab.

From this page, you can:

View available predefined templates.
Search for a template: Use the Search box to search by template name or ID.
Filter by template tags. Select the Filter icon.
Sort templates. Select the Sort icon.
Duplicate a template to create a custom template.
Create a journey from a template.

Each template card shows:

Message preview: A preview of the template content.
Channels: The send channels used in the template (for example, Email send, SMS send, or Mobile Push send).
Usage count: The number of journeys created from the template.
Template ID: The unique identifier for the template.
Name: The template name.

Create a journey from a predefined template [#predefined-template-create-journey]

To create a journey from a predefined template:

On the Infobip web interface, go to Automation Studio > Journeys > Templates.
Select Predefined.
Find the required template.
Select Use.

A new journey is created and is listed on the Journeys tab.

Create a custom template from a predefined template (Duplicate) [#duplicate-predefined-template]

You can duplicate a predefined template to create a custom template.

On the Infobip web interface, go to Automation Studio > Journeys > Templates > Predefined tab.
Find the required template.
Select Duplicate.

The new template is created and is listed on the My Custom tab. Learn more about custom templates.