CTRLK
Automation Studio
Integrations
Chatbot integrations
Overview

Chatbot integrations

EARLY ACCESS

Chatbot integrations let you connect Chatbots with external APIs and services to retrieve data, perform actions, and personalize conversations.

Customer Profiles

Retrieve and update end user data from Customer Profiles to personalize chatbot conversations.

Inbox

Transfer conversations from the chatbot to a human agent in Inbox when intervention is needed.

External contact center solutions

Integrate Chatbots with third-party CCaaS or CRM solutions using the Inbox API.

Other integrations

Connect Chatbots with external platforms and internal tools available in the Infobip marketplace.






Journey integrationsCustomer Profiles

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