CTRLK

Shared components

Saving and publishing

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Validate and troubleshoot [#validate-troubleshoot]

Use validation tools to identify configuration issues in the journey.

Validate the journey [#validate-journey]

Select Validate to run journey validation.

View a list of errors in the journey [#view-errors]

Select Errors to display a list of issues.

Errors are grouped into the following categories:
  • Journey elements: Errors related to specific elements.
  • Campaign: Errors that could prevent the campaign from running.
  • Journey structure: Errors related to the journey flow.

View errors in a journey element [#view-element-errors]

Elements with errors display an error icon on the canvas. Select the element to view error details in the Build side panel.

Debug to view element ID [#debug-id]

Select Debug in the footer to display element IDs. Copy the ID as needed.


Journey configuration [#journey-configuration]

Name the journey [#journey-name]

Specify a unique name for the journey.

Manage campaign tags [#manage-campaign-tags]

View, add, or remove campaign tags in the journey.

Set a goal [#journey-goal]

Define a goal to measure the success of the journey.

Configure journey settings [#journey-settings]

Configure the journey settings.


Manage the journey [#manage-journey]

Save the journey as a template [#save-as-template]

To save the journey as a reusable template:

  1. Select the three-dot menu in the footer.
  2. Select Save as template.

Duplicate the journey [#duplicate-journey]

To create a copy of the journey:

  1. Select the three-dot menu in the footer.
  2. Select Duplicate.

Delete the journey [#delete-journey]

To delete the journey:

  1. Select the three-dot menu in the footer.
  2. Select Delete.